Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LASHARAE ROCK

New London,CT

Summary

Seeking a position within a dynamic organization that leverages my professional background. A solid foundation in the intimate and interpersonal care of clients, and a profound understanding of budgetary and personnel policy, the procedures to safeguard agency resources, as well as, the importance of communication with family, staff, and management. Hard-working and trustworthy employee prepared to contribute service-minded and dedicated attitude within a positive service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Counter Staff Member

Mystic Pizza
03.2013 - Current
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained a clean and welcoming front counter area for an inviting customer experience.
  • Contributed to a positive team environment by working collaboratively with coworkers.
  • Managed cash register transactions, ensuring accuracy and proper handling of currency.
  • Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
  • Ensured food safety standards were met through regular cleaning and sanitizing procedures.
  • Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
  • Improved customer loyalty by remembering regular patrons'' preferences and providing personalized service.
  • Handled high-volume periods with ease, maintaining composure under pressure while serving customers efficiently.
  • Increased repeat business through friendly and attentive service that exceeded customer expectations.

Community Worker 2/IICAPS

Child and Family Agency
06.2018 - 10.2023
  • Implement philosophy and objectives of agency
  • Work with a diverse group of clientele
  • Document sessions and summary in electronic medical record database within agency-specified timeframes
  • General agency and model-specific training (including Risking Connection)
  • Create treatment plans and documentation in collaboration with families with attainable goals which were measured every 6 weeks.
  • Create interventions that relate to/address the goals decided upon with the family
  • Attend school meetings, coordinate with providers in school with regard to mirroring safety and skill building plans in the home
  • Coordinate with outside providers and make referrals as necessary.
  • Managed a caseload of 7 families.

Education

Bachelor of Science, Social Work -

DELAWARE STATE UNIVERSITY
Dover, Delaware
05.2005

Skills

  • Organization
  • Computer literacy
  • Telephone etiquette
  • Reliability
  • Customer service
  • Excellent communication
  • Multitasking
  • Professionalism
  • Cash handling
  • Building Rapport
  • Excellent Work Ethic
  • Effective Communication
  • Team Player
  • Cash Register Systems

Certification

CPR Certification.

Risking Connection 3-day training.


References

References available upon request.

Timeline

Community Worker 2/IICAPS

Child and Family Agency
06.2018 - 10.2023

Front Counter Staff Member

Mystic Pizza
03.2013 - Current

Bachelor of Science, Social Work -

DELAWARE STATE UNIVERSITY

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LASHARAE ROCK