Lashari Ellison
Magnolia,AR
Summary
Dedicated Customer Service Representative with strong skills in problem-solving, communication, and customer relationship management. Proven ability to resolve issues promptly, ensuring high customer satisfaction. Dynamic technical support professional with a robust background in troubleshooting and customer service. Expertise in improving service quality through team collaboration and effective communication, ready to drive impactful results in customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
06.2021 - 07.2025
- Assisted customers with inquiries and product information.
- Processed customer transactions efficiently at point of sale.
- Handled customer complaints and resolved issues promptly.
- Maintained knowledge of current promotions and product offerings.
- Collaborated with team members to improve service quality.
- Documented customer interactions accurately in systems.
- Provided feedback to management on customer trends and needs.
- Supported training of new staff on service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Representative
Concentrix
07.2016 - 05.2021
- Assisted users in troubleshooting software and hardware issues effectively.
- Documented technical procedures and solutions for future reference.
- Resolved customer inquiries through phone and chat support channels.
- Collaborated with teams to improve customer service processes and tools.
- Conducted training sessions for new staff on support protocols.
- Escalated complex issues to senior technicians for further investigation.
- Maintained up-to-date knowledge of product features and updates regularly.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided feedback on recurring issues to enhance service quality initiatives.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical assistance to customers through phone, email and chat support.
Education
High School Diploma -
Magnolia High School
05-2016
Skills
- Customer relationship management
- Technical troubleshooting
- Product knowledge
- Transaction processing
- Process improvement
- Team collaboration
- Performance analysis
- Training facilitation
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Customer Service Representative
Conduent Call Center
06.2021 - 07.2025
Technical Support Representative
Concentrix
07.2016 - 05.2021
High School Diploma -
Magnolia High School
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