LaSharley Campbell
Dacula,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise Platform
01.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Account Support Specialist
Viking Range LLC
06.2015 - 01.2019
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
- Organized regular training sessions for staff members on new product features, ensuring consistent understanding across the team when supporting clients'' inquiries.
- Tracked essential metrics related to account health and performance, using data to make informed decisions for improvements.
- Managed a portfolio of key accounts, ensuring timely delivery of services while maintaining high levels of client satisfaction.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on clients.
- Proactively identified potential problems or challenges faced by clients, offering solutions before they escalated into larger issues.
Education
Associate of Arts - Biblical Studies
Word Bible College
Jacksonville, GA10.2023
No Degree - Administrative Assistant
Fort Jackson Military Training
Fort Jackson, SC 11.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Payment Processing
- Professional telephone demeanor
Timeline
Account Support Specialist
Viking Range LLC
06.2015 - 01.2019
Customer Service Representative
Arise Platform
01.2015 - Current
Associate of Arts - Biblical Studies
Word Bible College
No Degree - Administrative Assistant
Fort Jackson Military Training