LaShasta PRESLEY
Camp Hill,AL
Summary
Resourceful quality technician provides several years of experience handling comprehensive qa performance testing. Oversees critical testing processes and procedures to maximize production quality, document statistics and maintain employee effectiveness. Thorough evaluation of sample collections and measurement data for translation into effective quality assurance roadmap. Well-versed comprehension of systems and programs to drive complex trend modeling.
Overview
9
9
years of professional experience
Work History
Quality Technician
Trinidad Benham
Lagrange, GA
05.2024 - Current
- Reviewed supplier documentation for compliance with standards, regulations, and customer specifications.
- Provided technical support to other departments regarding product quality issues.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
Level 2 Non Destructive Testing Technician
GE Aviation
Auburn, AL
09.2019 - 05.2024
- Reviewed blueprints, drawings, specifications, and other documents related to the product being tested.
- Operated X-ray machines and FPI lines, utilizing multiple types of NDT equipment.
- Communicated effectively with Level 3 regarding any issues identified during the testing process.
- Inspected parts prior to shipment in order to guarantee customer satisfaction.
- Followed up with level 3 regarding nonconforming parts or materials received.
- Researched and wrote reports of inspection process and analyzed and interpreted reported data in preparation for submission to clients.
Claims Representative
American Homeshield
LaGrange, GA
06.2018 - 09.2019
- Reviewed claims data to assess accuracy of premium calculations and identified areas where corrective action was needed.
- Investigated complaints from policyholders about denied claims or discrepancies between actual coverage limits versus what was promised.
- Responsible for a variety of tasks including reviewing and analyzing home insurance policies to be reviewed under insurance policies. Processed claims for homeowners. Function as a liaison amongst the company.
Sales Chat Agent
Afni
Opelika, AL
05.2015 - 06.2018
- Provided customers with product information and answered inquiries about services.
- Analyzed customer data to identify trends in purchasing behavior.
- Responded promptly to customer inquiries via email, telephone or chat sessions.
- Assisted customers with online purchases, order tracking and payment options.
- Developed strategies to increase customer engagement through live chat support.
Education
Bachelor of Science - Human Services
Troy University
Troy, AL05-2024
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL05-2020
Associate of Applied Science - Business
Southern Union State Community College
Opelika, AL05-2017
Skills
- Specifications understanding
- Testing Procedures
- Data Collection
- Quality reporting
- Radiographic testing
- Visual Inspection
- Time management abilities
- Organizational Skills
- Superior computer skills
- Analytical and Critical Thinker
Timeline
Quality Technician
Trinidad Benham
05.2024 - Current
Level 2 Non Destructive Testing Technician
GE Aviation
09.2019 - 05.2024
Claims Representative
American Homeshield
06.2018 - 09.2019
Sales Chat Agent
Afni
05.2015 - 06.2018
Bachelor of Science - Human Services
Troy University
Bachelor of Science - Business Administration
Faulkner University
Associate of Applied Science - Business
Southern Union State Community College
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