Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashasta Speller

Summary

Dynamic professional with experience skilled in data collection and social skills development. Successfully reduced challenging through reinforcement strategies, fostering strong relationships with families. Committed to empowering clients and enhancing their independence, while collaborating effectively with a positive outcomes.

Strong expertise in implementing and monitoring plans. Proven track record of working effectively with clients, families. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Dedicated to Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

RBT

FULL SPECTRUM ABA
07.2021 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Promoted socialization and peer interaction with group activities and play-based learning.
  • Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
  • Maintained a safe, structured learning environment conducive to the individual success of each client.
  • Improved communication skills in autistic children by utilizing evidence-based practices.
  • Increased independence in daily living tasks by providing consistent skill development support.
  • Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
  • Participated in parent training sessions, empowering caregivers with essential tools for supporting their child''s growth.
  • Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Provided tutoring services in various subjects, leading to enhanced understanding and academic performance.
  • Facilitated group activities that encouraged teamwork, collaboration, and problem-solving skills among students.
  • Contributed to the improvement of students'' reading skills by conducting small-group reading sessions.
  • Managed safe transitions between classrooms or outdoor areas during breaks or physical education sessions, ensuring proper supervision at all times.
  • Monitored students'' progress, providing regular feedback to teachers and parents for continuous improvement.
  • Implemented behavioral management strategies, resulting in reduced disruptions and increased focus on learning tasks.

Certified Tax Preparer

IRS VOLUNTEER POLK PROSPERITY CAMPAIGN
12.2019 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Assisted clients with IRS audit preparation, significantly reducing stress and complexity of process.
  • Resolved discrepancies in financial documents, ensuring accuracy in tax filings.
  • Developed a reputation for exceptional client service, leading to an increased number of referrals and repeat business.

Direct Support Person

EMANUEL SUPPORTSERVICES
11.2012 - 07.2021
  • Promoted independence among clients by teaching essential life skills such as cooking, cleaning, and budgeting.
  • Coordinated outings for groups of clients that enabled them to explore new experiences while being supported in a safe environment.
  • Evaluated ongoing effectiveness of interventions using data collection methods like frequency charts or anecdotal observations.
  • Created a supportive atmosphere that encouraged clients to express their feelings, opinions, and preferences without fear of judgment.
  • Responded promptly to emergencies or crises situations, implementing appropriate intervention strategies as needed.
  • Maintained accurate records of client progress, incidents, and daily activities for effective case management purposes.
  • Improved overall client satisfaction by delivering person-centered care focused on individual strengths and preferences.
  • Ensured a safe and secure environment for clients, completing regular safety checks and addressing potential hazards.
  • Enhanced the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
  • Provided transportation to appointments, community outings, and recreational activities to encourage social integration.
  • Assisted clients with medication administration, ensuring proper dosage and adherence to prescribed schedules.
  • Actively participated in professional development opportunities related to disability services which improved the quality of care provided.
  • Fostered positive relationships between clients and their families by maintaining open communication channels and facilitating family visits.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.

Collections Agent

GC Services
07.2011 - 11.2012
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Maintained accurate records of customer accounts, payments and payment plans.

Lead Childcare Teacher

East Coast Migrant Head Start Project
10.2007 - 05.2010
  • Promoted a healthy lifestyle among children by fostering daily physical exercises and providing nutritious meals.
  • Supported student growth in developing self-help skills to promote independence and selfconfidence.
  • Established strong relationships with parents through open lines of communication, regular updates, and informative parent-teacher conferences.
  • Increased parent involvement in school events by organizing family-focused workshops, celebrations, and volunteer opportunities.
  • Boosted children''s literacy and numeracy skills through engaging hands-on activities and materials.
  • Contributed to a positive school culture by participating in staff meetings, professional development opportunities, and collaborative planning sessions.
  • Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
  • Supported diverse learning needs by differentiating instruction for each child based on their individual strengths and challenges.
  • Developed age-appropriate lesson plans that integrated play-based learning opportunities for cognitive, social-emotional, physical, and creative development.
  • Encouraged critical thinking skills among students by integrating problem-solving tasks into various subject areas.
  • Assisted with the ongoing evaluation and revision of curriculum materials to ensure alignment with state standards and best practices in early childhood education.
  • Improved classroom management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Maintained a safe learning environment by adhering to established health and safety protocols and promptly addressing any concerns or issues.
  • Fostered a positive learning atmosphere within the classroom by promoting respect for diversity among students through culturally responsive teaching methods.
  • Facilitated smooth transitions between activities by using songs, visual cues, and verbal reminders to keep children engaged while minimizing disruptions.
  • Collaborated with fellow teachers to plan cross-curricular projects that enriched the overall educational experience for students.
  • Enhanced children''s communication skills by incorporating sign language and visual aids in daily activities.
  • Managed classroom resources effectively to ensure adequate supplies were available for all planned activities without exceeding budget constraints.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Supported students in developing self-esteem and self-confidence.
  • Developed innovative activities to engage young children in learning process.
  • Incorporated music, art and literature into curriculum.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed and implemented behavior management plans.

Education

High School Diploma -

LAKE WALES HIGHLANDERS
LAKE WALES FL
05-2000

Skills

  • Data collection

  • Social skills development

  • Incidental teaching

  • Reinforcement strategies

  • Active listening

  • Critical thinking

  • Data entry

  • Customer relations

  • Problem resolution

  • Relationship building

  • Call center experience

  • Payment processing

  • Call center operations

  • Follow-up skills

  • Scheduling

  • Appointment scheduling

  • Clerical support

  • Computer proficiency

  • Conflict resolution

  • Microsoft Excel

  • Complaint handling

  • Complaint resolution

  • Professional telephone demeanor

  • Client relations

  • Microsoft outlook

  • Call management

  • Paperwork processing

  • Documentation

  • Customer education

  • High-volume call centers

  • Computer skills

  • Technical troubleshooting

  • Call center customer service

  • Cold calling

Certification

  • Licensed 2-15 LIFE AND HEALTH LICENSE - DECEMBER 2023

  • 4-40 CUSTOMER SERVICES REPRESENTATIVE -DECEMBER 2024

  • 6-20 ALL LINE ADJUSTER- MARCH 2025

Timeline

RBT

FULL SPECTRUM ABA
07.2021 - Current

Certified Tax Preparer

IRS VOLUNTEER POLK PROSPERITY CAMPAIGN
12.2019 - Current

Direct Support Person

EMANUEL SUPPORTSERVICES
11.2012 - 07.2021

Collections Agent

GC Services
07.2011 - 11.2012

Lead Childcare Teacher

East Coast Migrant Head Start Project
10.2007 - 05.2010

High School Diploma -

LAKE WALES HIGHLANDERS

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Lashasta Speller