LASHAUN CARTER

Work History

Ansafone

03.2023 - Current

Processed toll payments and issued accurate receipts to motorists.
Monitored and classified vehicles passing through toll lanes to comply with company procedures.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Maintained strong call control and quickly worked through scripts to address problems.
Seized opportunities to upsell products, maximizing revenue.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Updated customer accounts, addresses and contact information within call management databases.
Used available resources to provide efficient and accurate solutions for customer service requests.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

JPay

09.2019 - 03.2022

Handle open tickets within acceptable SLA
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Professionally communicate resolutions, instructions and/or information to Inmates
Assist customers with all account related issues
Basic device troubleshooting
Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
Maintained understanding of company computer software, products and services.
Walked customers through online demonstrations to support better understanding of product features.
Answered questions from customers that came in through the company's online chat feature.

T-MOBILE

05.2018 - 01.2019

Greet customers and ascertain what each customer wants and needs
Describe devices and explain use, operation, and care of merchandise to customers
Compute sale prices, total purchases, receive and process cash and credit payment
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Provide excellent customer/service experience side-by-side selling to find personalized solutions and service plan that keep our customers connected
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate
Greeted and assisted customers in locating items and completing purchases.
Consistently met or exceeded sales quotas by assessing and meeting customer needs.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Sixt Car rental

06.2015 - 07.2017

Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
Provide excellent customer service in all customer contact situations
Meet all sales and service standards
Complete administrative tasks including daily lists to assist the branch
Communicate via telephone and email in a friendly and helpful manner
Assist branch with returning and turnaround of vehicles as needed
Maintained customer loyalty by quickly resolving complaints and service issues.
Answered questions about resort facilities and local attractions to help customers make favorable choices.
Entered and processed as many as 100 new reservations per day for properties world wide.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Verified guest information and payment options ensuring accuracy and completeness.