Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
AssistantManager
LaShaun Foster

LaShaun Foster

Customer Service Representative
Norwalk,CT

Summary

Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, with 20 years in customer service, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.

Overview

20
20
years of professional experience

Work History

Customer Support Specialist

Unite CT
Bridgeport, CT
07.2021 - 07.2023
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Recorded all customer interactions into the database system accurately and completely.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Assessed whether clients qualified for utility and rental assistance

Dispatcher

Central Communications
Norwalk, CT
06.2016 - 06.2020
  • Managed phone calls for out-of-office companies.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Maintained logs of all incoming calls and assigned tasks.
  • Provided timely updates to customers regarding their orders or requests.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Investigated and resolved customer and vendor issues to retain business.

Patient Escort

Bridgepoint Hospital
Bridgeport, CT
03.2016 - 03.2018
  • Maintained accurate records regarding patient transport times, locations, and conditions.
  • Assisted patients to their destinations, such as waiting rooms or medical examination rooms.
  • Transported discharged patients from the hospital to their homes or other facilities as necessary.
  • Answered any questions about the hospital and its services asked by visitors or patients.
  • Monitored patient condition during transit and alerted appropriate personnel if there were changes in status or health concerns.
  • Maintained patient confidentiality and ensured that all HIPAA requirements were met.
  • Conducted regular maintenance checks on wheelchairs, gurneys, stretchers, and carts.

Data Entry Clerk

VNS of Connecticut
Bridgeport, CT
02.2010 - 02.2015
  • Checked source documents against entered data to ensure accuracy.
  • Updated existing records with new or revised information as needed.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Proofread and edited documents to correct errors
  • Updated client files for nurses to review at clients' homes.

Education

High School Diploma -

Harding High School
Bridgeport, CT
06-1995

Skills

  • Customer service excellence
  • Quality Assurance
  • Sales Support
  • Customer Relationship Management (CRM)
  • Referral Coordination
  • Complaint Handling
  • Problem Solving
  • Handled Inbound And Outbound Calls

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Specialist

Unite CT
07.2021 - 07.2023

Dispatcher

Central Communications
06.2016 - 06.2020

Patient Escort

Bridgepoint Hospital
03.2016 - 03.2018

Data Entry Clerk

VNS of Connecticut
02.2010 - 02.2015

High School Diploma -

Harding High School

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LaShaun FosterCustomer Service Representative