LASHAUN MCGEE
Overland Park
Summary
High-growth Customer Service leader and Accounting Auditor with repeated success generating customer satisfaction within multiple industries. Diligent about maintaining a strong product/service knowledge to maximize business revenue. Efficiently demonstrates products, overcomes objections, and closes sales while increasing customer satisfaction/retention by delivering continuous excellence. Actively seeking a challenging Customer Service position that includes fostering strategic partnerships and promotes continuous professional development.
Overview
32
32
years of professional experience
Work History
Customer Care Representative
Blue Chip Printing
Lenexa, KS
09.2022 - Current
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Trained new team members on product knowledge and customer service protocols.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Accounting Auditor
United Parcel Service (UPS)-Express Critical
Overland Park, KS
01.1999 - 05.2022
- Performs detailed audits by reconciling outstanding invoices domestically/internationally.
- Proactively resolves customer and driver disputes through corrective action and interpersonal communication.
- Conducts data entry through reporting, organization, and time management procedures/processes.
- Maintains an accurate track record of fully evaluating information, structures, and procedures to initiate corrective action.
- Serves as a Carrier Relations Specialist by negotiating contracts and ensuring quality control.
- Coordinates shipments domestically/internationally by managing special accounts, corresponding with customers via phone lines, and tracking customer shipments.
- Prepares and reports audit findings to management for review/approval.
Customer Service Manager
Retail Co-Supply
Oklahoma City, OK
01.1994 - 01.1998
- Oversaw store audits by assuring quality control across project stages and workflow processes.
- Developed and implemented sales, customer service/retail, payroll, and scheduling for a retail location.
- Supervised and trained a team of 8 employees by leveraging strategic team leadership.
- Developed a strong knowledge of products/services and presented information/recommendations to customers based on their needs.
- Actively resolved product and service problems by cultivating innovative solutions.
- Managed the setting up and maintenance of customer accounts by recording confidential account information.
Education
Bachelor of Science - Business Management
University of Phoenix
Kansas City, MOMBA - Business Administration
University of Phoenix
Kansas City, MO01-2012
Skills
Customer Service
Team Leadership
Accounting Processes
Customer Satisfaction
Auditing
Strategic Planning
Conflict Resolution
Relationship Building
Interpersonal Skills
Written/Verbal Communication
Time Management
Energetic Self-Starter
Cross-Functional Collaboration
Detail-Oriented & Organized
Self-Motivated & Productive
Timeline
Customer Care Representative
Blue Chip Printing
09.2022 - Current
Accounting Auditor
United Parcel Service (UPS)-Express Critical
01.1999 - 05.2022
Customer Service Manager
Retail Co-Supply
01.1994 - 01.1998
Bachelor of Science - Business Management
University of Phoenix
MBA - Business Administration
University of Phoenix