LaShaun Patton
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
Oakland
03.2008 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions
Administrative Assistant
St Mary's Medical Center
03.2018 - 12.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
High School Diploma -
Mcclymonds High School
Oakland, CA06-1983
Certificate - Medical Administration
Cal State Poly Pomona
Pomona CASome College (No Degree) - Insurance And Risk Management
Quick Learning Center
Concord, CASkills
- Appointment Scheduling
- Information Security
- Product Knowledge
- Data Entry
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Problem Resolution
- Clerical Support
- Sales expertise
- Documentation
- Medical terminology knowledge
- High-energy attitude
- Senior leadership support
- Courteous demeanor
- Call Management
- Quality Assurance Controls
- Multi-Task Management
- Complaint Handling
- Customer Education
- Adaptive team player
- Prioritization
- Technical Support
- Professional telephone demeanor
- De-Escalation Techniques
- Product Sales
- Call Center Operations
- Building rapport
- Retail Marketing
References
References available upon request.
Timeline
Administrative Assistant
St Mary's Medical Center
03.2018 - 12.2018
Customer Service Representative
Kaiser Permanente
03.2008 - Current
High School Diploma -
Mcclymonds High School
Certificate - Medical Administration
Cal State Poly Pomona
Some College (No Degree) - Insurance And Risk Management
Quick Learning Center