LaShaun Tucker

Dedicated HR professional with a passion for creating and implementing successful strategies to drive organizational efficiency. Strong background in data analysis, providing valuable insights into HR initiatives. Exceptional communication and interpersonal skills to effectively pursue best practices for employee development and retention. Detail-oriented individual with exceptional project management skills, capable of efficiently handling multiple tasks in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, always focused on optimizing processes and supporting team objectives.

• Proficient in Microsoft Office Suite
• WebTA
• NFC
• HR Connect
• PARS
• EOPF
• E-Verify
• Cap HR
• USA Staffing
• EHCM
• ServiceNow
• Launchpad
• EPP
• Excel
• PowerPoint
• Monster
• PeopleSoft
• Paylocity
• ADP

• Time Keeper Specialist
• Web T&A
• Administrative Professionals Excellence Program (APEX)

• Maintained recruitment case files.
• Maintained supporting documents for personnel actions in accordance with established timelines.
• Initiated Tentative and Final job offers to candidates in accordance with established timelines of return of certificate of eligibility from selecting officials.
• Participated in New Employee Orientation (NEO).
• Prepared Requests for Preliminary Employment Data (SF-75).
• Requested transfer records from Agency's via eOPF.
• Maintained monthly calendars for OHR to include arranging conferences, meetings for staff, and registered staff for various training opportunities.
• Responsible for sending out daily reminders and agendas.
• Conducted the final review of required forms, processes, and screens security forms (OF 306, resumes, SF-144, and SF-181) for completeness and accuracy.
• Prepared correspondences, memos, letters, spreadsheets, documents, and reports in a variety of programs such as Microsoft Word, Microsoft, SharePoint, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, USA Staffing, eOPF (electronic official personnel folder), and Adobe Acrobat.
• Maintained and distributed new hires, transferring and converting employee packets. Provided guidance on sensitive and/or high priority issues to internal and external customers.
• Responded orally and in writing to customers inquiries within OHR.
• Provided technical answers to inquiries from employees, management, supervisors, and officials related to specialty areas.
• Served as a member of cross-collaboration work groups on human capital needs for the Federal workforce.
• Utilized various systems and communication methods to track organizational changes, participate in workforce projects and align human capital to address organizational goals.
• Managed and maintained full visibility from cradle to grave and provided assistance in all stages of the recruitment process. Created requests in SNOW and provided status updates regarding resolutions in Launchpad.
• Human Resources Management research and analysis.
• Scanning documents into eOPF.
• Completed weekly and monthly blank email reports and Staffing pattern reports.
• Processed employee tickets through the HCTM Contact Center and Employee Portal.
• In the event of reduced staff, I routinely acted as the Team Lead for the Onboarding Team/Contact Center and coordinated with staff and peers to facilitate daily operations.
• Conducted entrance on duty sessions.
• Ability to gather, analyze, and evaluate information regarding the Freedom of Information Act (FOIA) Program.
• Ensured compliance with requirements for FOIA and PA Programs.
• Received and evaluated FOIA requests in terms of published legislation, content, estimated time and cost of the request, and determined the office of primary responsibility (OPR) for coordination.
• Provided Tier 1 level support for internal and external customers on HR issues including, but not limited to general request, onboarding and offboarding, clearances, LMS accounts, benefits, leave, HR systems, HR data and transactions, training, and recruitment.
• Answered inquiries by clarifying desired information; researching, locating, and providing information.
• Escalated issues when necessary and followed up with reported issues.
• Identified and documented customer's issue in the ticket and categorized tickets as appropriate.
• Resolved the ticket if it is a Tier 1 issue; escalated complex issues to the appropriate SME as necessary.
• Reviewed, resolved and/or distributed tickets in the ServiceNow queue that have been submitted via email or self-service ticket.
• Conducted system administration functions for several HR applications; provided password resets, account unlocks, account removals and account creations as required.
• Followed communication “scripts” when handling different topics.
• Assisted in modifying knowledge-based documentation.
• Communicated system outages with users.
• Produced recurring and ad hoc reports and statistical information from HRIS.
• Ability to work independently with initiative and minimum supervision.
• Ability to multitask and prioritize projects under strict time constraints.
• Built sustainable relationships and engaged with customers by going the extra mile.
• Assisted with special projects related to HR Transformation, including data cleanup and SOP creation.
• Other duties as assigned.