Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
Receptionist
LaShauna Green

LaShauna Green

Eight Mile,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Fairfield By Marriott
09.2023 - Current
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Housekeeping Room Attendant

Marriott
05.2023 - 09.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Site Supervisor/ Scanning Team Lead/ General Clerk III

Allied Government Solutions LLC / USDA (contracted)
03.2021 - 06.2022
  • Assisting in a variety of administrative matters
  • Maintain a wide variety of records (stored both manually and electronically)
  • Verifying statistical reports for accuracy and completeness
  • Compiling information
  • Handling and adjusting complaints and escalating employee issues and concerns, as appropriate
  • Oversight of department functionality
  • Responsible for direction of lower level clerk tasks to meet and exceed department requirements
  • Makes simple adaptations and interpretations of a limited number of guides and manuals
  • Responsible for the direction of training and assisting and performing all levels of Indexing and Quality Analyst work in various departments
  • Meet and maintain production and quality goals
  • Abides by all company safety regulations
  • Other related duties as assigned


Environmental Services/Housekeeping

Jani-King
12.2020 - 03.2021


  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.

Front Desk Clerk

Port City Cleaners
12.2018 - 12.2020
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.

Summer Enrichment Program Teacher

Second Chance Christian Academy
06.2017 - 12.2018
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
  • Developed an inclusive classroom environment by fostering respect, empathy, and collaboration among diverse learners.
  • Participated in professional development workshops to stay updated on best practices and innovative teaching techniques.

Private Caregiver

Private Duty In-Home Care
03.2017 - 12.2018
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities for improved quality of life.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.

Presser

Masters Cleaners, LLC.
06.2015 - 03.2017
  • Improved garment quality by efficiently operating pressing machines and adhering to industry standards.
  • Enhanced customer satisfaction with timely completion of pressing tasks and attention to detail.

Front Counter Clerk, Inventory Clerk, Route Driver/ Presser/ Office Assistant

Port City Cleaners
02.2013 - 06.2015
  • Resolved customer complaints diplomatically, maintaining positive relationships and fostering brand loyalty.
  • Provided exceptional customer service through active listening and effective communication skills.
  • Utilized store software efficiently for order processing and data entry, ensuring smooth operations daily.
  • Trained new employees on front counter procedures, contributing to consistent service quality across the team.

Filing, Data Entry

Second Chance Christian Academy
04.2010 - 02.2013
  • Improved file organization by implementing an efficient categorization system.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols in handling documents.
  • Increased operational efficiency by regularly updating and maintaining digital filing databases.

Supervisor

Image Source, Inc
06.2007 - 03.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.

Front Desk Clerk

ONE HOUR CLEANERS
05.2001 - 11.2006


  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Education

High school diploma -

Mattie T Blount High School
Prichard, AL
05.2002

Skills

  • Infection Control Training
  • Guest Services
  • Chairside Assisting
  • Home Care
  • Medical Records
  • Laboratory Experience
  • Customer service
  • Phone etiquette
  • Clerical Experience
  • Data entry
  • Clinical laboratory experience
  • English
  • Microsoft Word
  • Typing
  • Front desk
  • Medical office experience
  • Vital signs
  • Cash handling
  • Warehouse experience
  • Resident's rights
  • Medical terminology
  • Medical receptionist
  • Inventory control
  • Interviewing
  • Office Management
  • Documentation review
  • Dusting Furniture
  • Ordering Cleaning Supplies
  • Guest Relations
  • Window Cleaning
  • Digitization
  • Office experience

Certification

Secret Security Clearance, 03/01/21, Present, USDA Information Security Awareness Training.

Assessments

Customer Focus & Orientation, Proficient, 11/01/20, Responding to customer situations with sensitivity

Additional Information

PUBLIC SECURITY CLEARANCE

Timeline

Housekeeping Room Attendant

Fairfield By Marriott
09.2023 - Current

Housekeeping Room Attendant

Marriott
05.2023 - 09.2023

Site Supervisor/ Scanning Team Lead/ General Clerk III

Allied Government Solutions LLC / USDA (contracted)
03.2021 - 06.2022

Environmental Services/Housekeeping

Jani-King
12.2020 - 03.2021

Front Desk Clerk

Port City Cleaners
12.2018 - 12.2020

Summer Enrichment Program Teacher

Second Chance Christian Academy
06.2017 - 12.2018

Private Caregiver

Private Duty In-Home Care
03.2017 - 12.2018

Presser

Masters Cleaners, LLC.
06.2015 - 03.2017

Front Counter Clerk, Inventory Clerk, Route Driver/ Presser/ Office Assistant

Port City Cleaners
02.2013 - 06.2015

Filing, Data Entry

Second Chance Christian Academy
04.2010 - 02.2013

Supervisor

Image Source, Inc
06.2007 - 03.2010

Front Desk Clerk

ONE HOUR CLEANERS
05.2001 - 11.2006

High school diploma -

Mattie T Blount High School

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LaShauna Green