LaShauna House
Newport News,VA
Summary
Highly-motivated employee with 12 years of experience driving business success through collaborative, consultative approach. Determined to quickly solve complex problems and implement effective solutions. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Marketing Coordinator
Neighborly
03.2023 - Current
- Increased website traffic by implementing effective SEO strategies and optimizing online content.
- Analyzed web analytics data to optimize digital marketing efforts and maximize ROI.
- Created visually appealing landing pages to improve user experience and conversion rates.
- Optimized online presence by conducting regular website audits and updating outdated content as needed.
Business Associate
Heartland Dental, Multiple
05.2022 - 02.2023
- Managed front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
- Filed patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
- Enhanced client relationships by conducting regular meetings and providing valuable insights on business trends.
Front Desk/Billing Assistant
The Psychotherapy Center
02.2021 - 04.2022
- Served patients by assisting them with appointment questions, registration, and payments in person and over the phone.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
Office Assistant
Frye Properties, Stuart Gardens
09.2013 - 02.2021
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Streamlined communication between departments for better collaboration and increased productivity.
- Completed lease applications and verifications, notifying prospects of results.
Account Payable Clerk
Frye Properties
07.2012 - 09.2013
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Prepared and updated vendor files, tax documents and insurance information.
- Assisted Human Resources with reviewing and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Education
Associates - Medical Administrative Assistant
Bryant and Stratton College
04.2016
Skills
- Team Collaboration
- Organizational Skills
- Advanced Excel
- Search Engine Optimization
- Google Analytics
- Conflict Resolution
- Verbal and Written Communication
- Attention to Detail
- Competitive Market Analysis
Certification
- Data Analyst, Google - projected - Sept 2024
Timeline
Digital Marketing Coordinator
Neighborly
03.2023 - Current
Business Associate
Heartland Dental, Multiple
05.2022 - 02.2023
Front Desk/Billing Assistant
The Psychotherapy Center
02.2021 - 04.2022
Office Assistant
Frye Properties, Stuart Gardens
09.2013 - 02.2021
Account Payable Clerk
Frye Properties
07.2012 - 09.2013
Associates - Medical Administrative Assistant
Bryant and Stratton College
- Data Analyst, Google - projected - Sept 2024
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