Lashauna Williamson
Union,NJ
Summary
Team-oriented, experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Technical Assistant 3
Regulated Business Unit, Division of Consumer Affairs
11.2022 - Current
- Lead in reviewing, analyzing, monitoring, and processing complex applications for various business entities
- Independently research, compile, assemble, analyze, and interpret data required from all applications, and perform complex tasks relating to registrants and licensee records
- Implement and maintain knowledge of all laws, regulations, and policies relevant to the Regulated Business Unit
- Issue licenses and registrations, prepare deficiency letters, and examine records to determine compliance with regulatory and statutory requirements for all applicants, licenses, and registrations
- Serve as a liaison with other Division units to provide, gather, and disseminate information and address problems
- Prepare data reports, conduct audits, code checks, issue receipts, payment coupons, make arithmetic calculations and tabulations, and perform other functions as necessary to ensure the accuracy of initial payment activities and resolve payment processing problems
- Review completed files prior to submission to fiscal unit to ensure efficient processing of payments
- Train and guide staff members, interns, and investigators on policies, procedures, and various databases utilized by Regulated Business Unit
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Assist with name and owner changes for regulated entities and special projects
- Maintain unit files and records
- Keep a record of time-sheet reports for RBS staff and ensure accurate tracking of work hours are submitted to Human Resources.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Liaised with customers, communicating and resolving problems and concerns.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Gathered, organized and distributed technical documentation.
- Collaborate with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Performs wide-ranging administrative, financial and service-related functions.
- Directs automation of office procedures such as correspondence management, recordkeeping and online communications.
Agency Services Representative 3
Regulated Business Unit, Division of Consumer Affairs
11.2020 - 10.2022
- Support daily operations of the Regulated Business Unit, including reviewing and processing applications for Public Movers/Warehousemen, Home Improvement Contractors, and Telemarketers
- Examine records for compliance with regulatory and statutory requirements, draft deficiency letters, and issue licenses
- Liaise with internal departments (data processing, accounting) to facilitate name/owner changes and other administrative tasks
- Manage mail distribution, special projects, and complex tasks related to registrant/license records
- Train staff, interns, and investigators on policies, procedures, and databases
- Conduct audits, process payments, and manage fiscal tasks for the Charities Registration Department.
- Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
Agency Services Representative 2
Division of Consumer Affairs
11.2018 - 10.2020
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Participated in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Reduced average call handling time by developing personalized scripts that addressed common customer queries.
Education
B.A. Double: Psychology/Sociology -
Rutgers University
Newark, NJ05.2014
Associate of Arts - Liberal Arts And General Studies
Essex County College
Newark, NJ06.2010
Associate of Science - Liberal Arts And Sciences
Essex County College
Newark, NJ06.2008
Skills
- Microsoft Dynamics (CRM)
- Records Management System (RMS)
- Workflow Management
- Word
- Excel
- Organizational Skills
- Outlook
- Logistics understanding
- IBM Emulator Systems
- Access (Telemarketing Database/ITS) Cashbook
- Adaptability and Flexibility
- Equipment management
Accomplishments
- Received Certificate in Understanding Self-Injury: Managing High Risk Behaviors 2017
- Certificate in Discrimination, Harassment/Hostile environment in the Workplace 2014
- Appreciation Award from the State of New Jersey 2010
- Certificate in Teamwork/Partnership Award 2007
Timeline
Technical Assistant 3
Regulated Business Unit, Division of Consumer Affairs
11.2022 - Current
Agency Services Representative 3
Regulated Business Unit, Division of Consumer Affairs
11.2020 - 10.2022
Agency Services Representative 2
Division of Consumer Affairs
11.2018 - 10.2020
B.A. Double: Psychology/Sociology -
Rutgers University
Associate of Arts - Liberal Arts And General Studies
Essex County College
Associate of Science - Liberal Arts And Sciences
Essex County College
Similar Profiles
Giuseppina TerribileGiuseppina Terribile
Administrative Assistant at Division of Consumer AffairsAdministrative Assistant at Division of Consumer Affairs
Felipe RojasFelipe Rojas
Senior IT Tech Support Analyst at Dept. of Consumer & Business AffairsSenior IT Tech Support Analyst at Dept. of Consumer & Business Affairs
Genessis CamposGenessis Campos
Consumer and Small Claims Counselor Intern at Department Of Consumer And Business AffairsConsumer and Small Claims Counselor Intern at Department Of Consumer And Business Affairs