Lashaunda Capers
Ruston,LA
Summary
Dynamic Diagnostic Imaging Manager at Louisiana Pain Care with a proven track record in optimizing workflows and enhancing patient satisfaction. Skilled in quality assurance and team collaboration, I implemented training programs that improved diagnostic accuracy and reduced wait times, fostering a culture of continuous improvement and patient advocacy.
Overview
11
11
years of professional experience
Work History
Diagnostic Imaging Manager
Louisiana Pain Care
08.2022 - Current
- Led team to optimize imaging workflows, enhancing patient throughput and satisfaction.
- Implemented quality assurance protocols, ensuring compliance with regulatory standards and improving diagnostic accuracy.
- Developed training programs for staff, fostering skill enhancement and operational efficiency in imaging procedures.
- Coordinated equipment maintenance schedules, minimizing downtime and ensuring optimal performance of imaging technologies.
- Analyzed patient data to identify trends, supporting evidence-based decision-making for service improvement initiatives.
- Collaborated with cross-functional teams to integrate new imaging technologies, streamlining processes and enhancing capabilities.
- Helped radiologist perform complex Type and Type examinations.
- Improved patient experience by streamlining diagnostic imaging processes and reducing wait times.
- Fostered strong working relationships with vendors, securing favorable contracts for equipment procurement and maintenance services.
- Completed Type and Type diagnostic imaging on patients.
- Transcribed patient diagnostic information into radiology and hospital information systems.
- Collaborated with physicians and other healthcare professionals to provide comprehensive patient care plans.
Medical Assistant
Oschner Medical Center
08.2020 - 07.2022
- Assisted with patient intake processes, ensuring accurate data collection and documentation.
- Performed routine clinical tasks, including vital sign measurements and EKG administration.
- Supported healthcare providers by preparing examination rooms and maintaining medical supplies.
- Educated patients on medication usage and post-treatment care instructions effectively.
- Coordinated patient appointments, optimizing scheduling for efficiency and accessibility.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Collaborated with multidisciplinary teams to improve patient care strategies and outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Unit Clerk
Ruston Regional Specialty Hospital
08.2017 - 06.2020
- Managed patient records and ensured accuracy of information in electronic health record systems.
- Facilitated communication between medical staff and patients, enhancing overall service delivery.
- Assisted with inventory management, ensuring availability of medical supplies for daily operations.
- Reviewed and updated patient information regularly to maintain data integrity across systems.
- Implemented protocols for maintaining confidentiality and compliance with HIPAA regulations.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Charted vital signs and added telemetry strips to charts.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Obtained and organized medical records for office visits and scheduled labs.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Manager
Walmart
03.2015 - 09.2016
- Implemented strategies to improve customer satisfaction scores through targeted feedback initiatives.
- Streamlined communication processes between departments, enhancing operational efficiency and responsiveness.
- Led team meetings focused on sharing best practices and addressing service challenges.
- Mentored junior staff on effective problem-solving techniques in high-pressure situations.
- Managed inventory levels to ensure product availability while minimizing excess stock issues.
- Collaborated with management to develop policies that align with corporate goals and enhance service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Associate of Science - Medical Assistant
Career Technical College
Monroe, IA07.2007
Skills
- Patient care
- Diagnostic accuracy
- Staff management
- Diagnostic imaging
- Workflow optimization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Relationship building
- Patient education and counseling
- HIPAA guidelines
- Task prioritization
- Self motivation
- Medical terminology
- Interpersonal skills
- Conflict resolution
- Goal setting
- Problem identification
- Professionalism
- Interpersonal communication
- Patient advocacy
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Medical clinical procedures
- Quality assurance
- Personnel management
- Patient relations
- Data analysis
- Epic systems
Timeline
Diagnostic Imaging Manager
Louisiana Pain Care
08.2022 - Current
Medical Assistant
Oschner Medical Center
08.2020 - 07.2022
Unit Clerk
Ruston Regional Specialty Hospital
08.2017 - 06.2020
Customer Service Manager
Walmart
03.2015 - 09.2016
Associate of Science - Medical Assistant
Career Technical College