Lashaunda Carpenter

• Leased and sold Brand new Buick and GMC Vehicles (General Motors Product)
• Also processed and sold Certified preowned GM vehicles and a variety of other manufacturers.

Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.

• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
• Demonstrated car technology options and available amenities and upgrades for each model.
• Accompanied customers and demonstrated performance features on test drives.
• Qualified and followed-up on potential new customer leads.
• Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Answered telephone and email inquiries from potential customers.
• Responded to customer enquiries via telephone and email.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Located merchandise across various stores to address customer needs.

• Dept In this unit, my role was to rehabilitate student loans that went into default within days of delinquency directly from client
• These debtors are eligible for a rehab on their student loans, which is a 9month rehabilitation program to avoid wage garnishment and offset of federal tax returns from being taken
• The goal of the program to help re-establish credit ratings and to help gain access back into school
• I submitted AWG's (administrative wage garnishments) after 30days of placement in the office, once employment has been verified and numerous attempts to contact the debtor to resolve the loan
• Skipped traced these accounts on Accurint, ZABA search engine, the Work Number and Credit reports
• Currently I am working Navient solutions formally known as Sallie Mae
• Setting up debtors on 9month rehabilitation program to restore defaulted student loans.

• Negotiated monthly payments on the balance of accounts or authorized settlements in a lump sum or in payments no longer than 6-8 months
• I collected balances between $500.00 to $90,000 on accounts that are in default by 30days to 7 months of being charged off
• The settlement percentages were between 70% as low as 30% depending on the placement date of the file and the debtor’s hardship.

• End collector- I managed my own que of HELOC loans and Installment loans, from 1-30 days past due
• Balance portfolios between $30,000.00 to $480,000.00
• Solely responsible for this portfolio
• I would manually send out collection letters to delinquent customers, I skip traced all my accounts on systems such as, Lexis Nexis, Accurint, and the CBC credit bureau website
• I worked extensively on the Mainframe 3270 system and CACS system
• I processed payments through offsets of National City Bank checking/savings accounts, as well as speed pays through western union quick collect which were processed on our end as direct checks
• I also Referred and saved over $500,000.00 home loans in Loss Mitigation; keeping customers in their homes
• I displayed daily leadership skills through mentoring and assisting other employees when needed
• I monitored and kept track of daily spending limits on lines of credit as well as termination of H.E.L.O.C credit balances
• I participated in the Supervisor Total Enrichment Program
• Subprime policies.

• I worked extensively on the dialer system collecting on 1–59-day buckets on past due mortgage payments for sub-prime customers
• Calculated re-payment plans, initiated foreclosure processes
• Assisted the Hurricane Katrina team on moratoriums and gave 12month extensions
• Conducted daily huddles, we reviewed productivity, daily goals; assigned manual sheets daily, trained new hires
• Worked and trained with the EPD dept
• Traveled to Columbus Ohio and Jacksonville FL, for the supervisor development program (6 months)
• I also processed direct check payments for mortgages, worked directly with customer service, loss mitigation, tax and insurance dept.