Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lashaunda Faltz

Colonial Heights

Summary

Dedicated and personable customer service professional with over 5 years of experience in client-facing roles across retail, hospitality, education, and healthcare sectors.

Overview

9
9
years of professional experience

Work History

Customer Service Representative / Daycare Teacher

KinderCare Learning Centers
Richmond
11.2022 - 08.2024
  • Delivered excellent customer service by maintaining open communication with parents and guardians.
  • Built positive relationships with families and team members, fostering a welcoming environment.
  • Resolved parent concerns promptly and professionally to ensure trust and satisfaction.

Client Support Specialist / Direct Support Professional

Good Neighbor
Richmond
11.2019 - 01.2022
  • Provided high-quality support to individuals with disabilities, ensuring client satisfaction and safety.
  • Communicated effectively with clients and families to understand needs and personalize care.
  • Resolved issues with patience and empathy, maintaining a calm and helpful demeanor under pressure.

Server / Customer Experience Associate

Friendly’s Restaurant
Chester
05.2019 - 10.2019
  • Managed customer interactions in a busy restaurant setting with professionalism and care.
  • Handled concerns and complaints with empathy, ensuring a positive guest experience.
  • Worked collaboratively with kitchen and waitstaff to deliver timely, accurate service.

Retail Associate / Cashier

Rainbow Apparel
Colonial Heights
03.2017 - 08.2017
  • Assisted customers in finding products, processing purchases, and enrolling in reward programs.
  • Handled high-volume transactions accurately using POS systems.
  • Maintained store cleanliness and resolved customer inquiries courteously.

Recruiter / Customer Experience Specialist

Integrity Staffing (Amazon)
Baltimore
03.2015 - 02.2017
  • Delivered outstanding candidate support throughout the recruitment process.
  • Handled applicant inquiries, resolved issues, and ensured a smooth onboarding experience.
  • Communicated clearly and empathetically with diverse individuals, building strong rapport.

Education

High School Diploma -

Sussex Central High School
Sussex
06-2014

Skills

  • Customer engagement and satisfaction
  • Complaint resolution and problem-solving
  • Conflict de-escalation
  • Cash handling and POS operations
  • Multitasking and time management
  • Communication and interpersonal skills
  • Team collaboration and training
  • Adaptability and professionalism

Affiliations

  • Successfully supported over 200+ families and clients through direct care, education, or customer service.
  • Known for building trust and rapport quickly with customers and coworkers across diverse environments.
  • Recognized for maintaining calm and professionalism in fast-paced, high-pressure situations.
  • Improved candidate placement efficiency by implementing new sourcing strategies as a recruiter.
  • Consistently met or exceeded performance and service metrics in customer-facing roles.

Timeline

Customer Service Representative / Daycare Teacher

KinderCare Learning Centers
11.2022 - 08.2024

Client Support Specialist / Direct Support Professional

Good Neighbor
11.2019 - 01.2022

Server / Customer Experience Associate

Friendly’s Restaurant
05.2019 - 10.2019

Retail Associate / Cashier

Rainbow Apparel
03.2017 - 08.2017

Recruiter / Customer Experience Specialist

Integrity Staffing (Amazon)
03.2015 - 02.2017

High School Diploma -

Sussex Central High School

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