LaShaunda Palmer
Winder
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Grocery Delivery Driver
Instacart
05.2017 - Current
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
Package Handler
FedEx
07.2022 - 01.2024
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Customer Service Representative
Arise
05.2022 - 12.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
- Handled customer inquiries and suggestions courteously and professionally.
Order Filler
Office Depot
12.2010 - 05.2017
- Collaborated with team members to complete timely orders and avoid delays.
- Excellent communication skills, both verbal and written.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05.2002
Skills
- Local routes understanding
- Multitasking
- Food Delivery
- Dependability and Honesty
- Complaint Investigation
- Customer Service
- Documentation
- Paperwork Processing
- Computer Skills
- MS Office
Timeline
Package Handler
FedEx
07.2022 - 01.2024
Customer Service Representative
Arise
05.2022 - 12.2023
Grocery Delivery Driver
Instacart
05.2017 - Current
Order Filler
Office Depot
12.2010 - 05.2017
High School Diploma -
Phoenix High School