LaShaunda Smith
Powder Springs,GA
Summary
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
RAM Partners LLC
07.2024 - Current
- Oversee all aspects of Administrative Department as assigned.
- Maintain worksheet showing work flow of monthly owner’s book.
- Work close with Area Vice Presidents, Property Manager and accountant to complete monthly owners report.
- Tracking and documenting accurately during book week items received, such as, property market survey, AME’s, OME’s, Financials and the Excel Owner Book workbook.
- Support Area Vice Presidents, Vice Presidents and the Administrative team in assigned project-based work such a CoStar market surveys, lease audits and due diligences.
- Provide administrative support to all RAM properties as assigned.
- Have flexibility to travel to complete lease audits and Due Diligences as necessary. This will at times involve plane travel and use of personal automobile.
- Research and compile data for CoStar market surveys. This involves phone calls to competitive apartment communities and internet search for pricing and amenity information.
- Prepare responses to correspondence containing routine inquires.
- Perform general clerical duties to include, but not limited to copying, stamping mail, faxing, e-mailing and filing, sending files to storage.
- File and retrieve organizational and property documents, such as maintain owner report on the O drive, sending boxes from Iron Mountain from lost properties.
- Create and modify documents such as invoices, reports, memos, letters and financial statements using spreadsheets, database and or other presentation software such as Microsoft Word, Excel, Power Point, Adobe and Google Maps.
- May conduct research, compile data and prepare reports for consideration and presentations to Office Manager, Area Vice President, Vice Presidents, Senior Vice President and/or the President of the company.
- Make travel arrangements for AVP/VP and/or visiting property staff as needed.
- Collect and maintain inventory of office equipment and supplies and report to office manager when orders are necessary.
- Assist in specials events fundraising, charitable activities, corporate parties and gathering. (Not allowed during the week of book processing).
- Maintain confidentially in all aspects of client, staff and agency information.
Operations Manager/Executive Assistant
L&Q Investments LLC
05.2017 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Communicated with customers to provide delivery updates and resolution.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Handled confidential and sensitive information with discretion and tact.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Tracked and monitored vehicle performance and maintenance.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Provided customer service to employees regarding payroll inquiries and issues.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
Load Planner
UPS Supply Chain Solutions
05.2015 - 05.2017
- Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
- Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
- Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Updated company database with shipping infomation to maintain visibility of operations for management.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Negotiated and arranged transport of goods with shipping or freight companies.
Education
BBA - Business Administration
Southern University At New Orleans
New Orleans, LA05.1999
Skills
- Policy and Procedure Implementation
- Organizational Skills
- Invoice Processing
- Leadership
- Customer Service
- Office Management
- AR/AP
- Logistics Coordination
- Payroll
- Travel Coordination
- Project goal assessment
- Scheduling and calendar management
- Quality Assurance Management
- Documentation and reporting
- Project management
- Problem-Solving
Timeline
Administrative Assistant
RAM Partners LLC
07.2024 - Current
Operations Manager/Executive Assistant
L&Q Investments LLC
05.2017 - 01.2024
Load Planner
UPS Supply Chain Solutions
05.2015 - 05.2017
BBA - Business Administration
Southern University At New Orleans
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