LaShaunda Toliver
Lexington,SC
Summary
Project Management Professional (PMP), with 8 years of experience coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles.
Overview
13
13
years of professional experience
Work History
Project Lead
Ascension HealthCare
03.2023 - 03.2024
- Coordinated with senior leadership to ensure alignment between IT project goals and overall strategic objectives of the organization.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Contributed to company growth by identifying opportunities for process improvement within the IT department and proposing innovative solutions to challenges faced in daily operations.
IT Project Manager/IT Project Specialist
Blue Cross Blue Shield of South Carolina
10.2019 - 09.2022
- Successfully implemented Healthy Blue Medicaid Effort (10m). Project Manager on multiple tracks which included Infrastructure, the transition to a new RPN, Medicaid Edits and Pricing, and data compliance.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
Project Manager/Project Coordinator
South Carolina Department of Health & Human Services
10.2016 - 10.2019
- Served as Lead Project Manager for multiple projects; ensuring all project are delivered on time, within budget, with high quality standards and meeting customer expectations
- Implemented and supported the Business Intelligence System with SAS institute as a part of the overall Medicaid Management Information System replacement project
- Implemented 3 high priority projects within 3-month timeframe
- Developed project management plans, and schedule baselines in accordance with agency governance and project deliverable which includes code changes within the MMIS system and Vendor system changes
- Maintained JIRA workflows permission, and users for DevOps teams.
Program Assistant
South Carolina Department of Health & Human Services
01.2015 - 10.2016
- Performed advanced help desk functions for the RECON department and assists eligibility workers in resolving issues with recipients' coverage
- Assisted vendor supervisor with project management needed to facilitate research on systems
- Reviewed and verified recipients' medical benefit eligibility status through two different proprietary computer systems, MEDS (Medicaid Eligibility Determination System) and ACCESS (Curam - an IBM product)
- Determined/re-determined the appropriate system for eligibility information provided by client using proper sources
- Accurately prepared case files, collect client history information, and enter data into MEDS, MMIS, and ACCESS according to timeline designated by Medicaid policies and procedures
- Provided customer service to staff members, coworkers, providers, administrators, and customers, demonstrating supportive, and professional conduct at all times.
Customer Service Advocate
Palmetto GBA
07.2011 - 06.2014
- Utilized Oracle Application to review and track customers inquires, resulting in 99% resolution rate on initial contact
- Conducted extensive research to resolve customers inquire which reduced follow-up calls
- Offered permanent position after 6 months due to having the ability to quickly contribute to the team, demonstrated technical expertise and communication skills with customers
- Exceeded performance in speed, accuracy and volume in accordance with Governmental Healthcare guidelines
- Averaged 350 inquiries weekly
- Trained new personal and exceeded departmental goals.
Education
Master of Arts: Information Technology Management -
Webster University
St Louis, MO10.2014
Bachelor of Business Administration: Management Information Systems -
Francis Marion University
Florence, SC12.2010
Skills
- Waterfall, Hybrid & Agile Methodologies
- Communication & Stakeholder Management
- Problem Solving & Change Management
- Team Leadership & Development
- Schedule & Time Management
- MS Office & Teams
- MS Project
- MS Sharepoint
- MS Visio
- Smartsheet
- G-Suite
- ServiceNow & Azure DevOps
Timeline
Project Lead
Ascension HealthCare
03.2023 - 03.2024
IT Project Manager/IT Project Specialist
Blue Cross Blue Shield of South Carolina
10.2019 - 09.2022
Project Manager/Project Coordinator
South Carolina Department of Health & Human Services
10.2016 - 10.2019
Program Assistant
South Carolina Department of Health & Human Services
01.2015 - 10.2016
Customer Service Advocate
Palmetto GBA
07.2011 - 06.2014
Master of Arts: Information Technology Management -
Webster University
Bachelor of Business Administration: Management Information Systems -
Francis Marion University
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