Lashaundra Clemmons
Spring Hill,USA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager of Operations
Oh Gelato Cafe
12.2023 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by [Number]% with special displays and promotions.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Custom Cake Artist
Shawnie's Creations
01.2020 - 11.2024
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Contributed to creative process through original ideas and inspiration.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Utilized digital techniques to create and enhance artwork.
- Worked with clients to understand desired outcomes and requirements.
Customer Service Representative
Ultimate Health Plans
03.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Server
Chilies Bar & Grill
03.2022 - 03.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cheddars Stratch Kitchen
01.2018 - 01.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Home Health Aide (HHA)
Assisting Hands
02.2017 - 02.2018
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Bathed patients
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
Bakery Cook/ Server
Golden Corral Buffet & Grill
11.2011 - 08.2017
- Baking cakes, cookies, pies etc
- Inventory and stock shelves
- Rotate products, fill catering and to go orders
- Train new employees
- Provide excellent service to customers
- Clean tables and work areas
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
House Keeper
Heritage park
03.2017 - 05.2017
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Disinfected equipment and supplies, using germicides or steam-operated sterilizers
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Care companion
Rose Castle
10.2016 - 03.2017
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turned or reposition bedridden patients
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
Child Care Assistant
Circle of Life Daycare
11.2016 - 02.2017
- Active play and centers with kids
- Assist with snack and lunch time
- Clean up and sanitize all areas of Daycare
- Outside activities with children
- Music time for children
- Change dippers and assist small children with potty training
Warehouse Checker
Mc Kesson Lakeland
11.2015 - 02.2016
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Examined and inspect stock items for wear or defects, reporting any damage to supervisors
- Received and count stock items, and record data manually or using computer
Cashier/cook
Burger King
10.2009 - 11.2011
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Waitress/ Cashier
Pizza Hut
02.2005 - 07.2009
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collected payments from customers
- Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepared checks that itemize and total meal costs and sales taxes
Education
High School Diploma -
Pasco High
Dade City, FLSkills
- Health and safety
- Employee training
- Point of sale systems
- Store layout design
Timeline
Store Manager of Operations
Oh Gelato Cafe
12.2023 - Current
Customer Service Representative
Ultimate Health Plans
03.2023 - 12.2023
Server
Chilies Bar & Grill
03.2022 - 03.2023
Custom Cake Artist
Shawnie's Creations
01.2020 - 11.2024
Server
Cheddars Stratch Kitchen
01.2018 - 01.2022
House Keeper
Heritage park
03.2017 - 05.2017
Home Health Aide (HHA)
Assisting Hands
02.2017 - 02.2018
Child Care Assistant
Circle of Life Daycare
11.2016 - 02.2017
Care companion
Rose Castle
10.2016 - 03.2017
Warehouse Checker
Mc Kesson Lakeland
11.2015 - 02.2016
Bakery Cook/ Server
Golden Corral Buffet & Grill
11.2011 - 08.2017
Cashier/cook
Burger King
10.2009 - 11.2011
Waitress/ Cashier
Pizza Hut
02.2005 - 07.2009
High School Diploma -
Pasco High
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