Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShaundra Gee

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

15
15
years of professional experience

Work History

Supervisor, Service Delivery

TMC (Transportation, Management, Control), a division of CH Robinson
02.2023 - Current
  • Remotely motivate and develop a 3PL transportation team of 32, conduct timely performance reviews, manage performance issues, and lead regularly scheduled team and one on one meetings based on expectations, scope of work (SOW) and service level agreements (SLAs).
  • Maintain and develop SLA's with carriers/ customers through daily management and consistent and effective process improvements to fast track results
  • Analyzed and implemented cross training of team members-based on strengths and abilities, reorganized team responsibilities, accordingly, improving overall team productivity by 25%
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated the needs and feedback of the ecommerce customer Coca-cola to drive product and service improvements internally.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Monitored and analyzed Coca-cola's customer based feedback and complaints, implementing new customer service initiatives that resulted in a 15% increase in customer satisfaction.

Transportation Planner

Coca-Cola Company
02.2017 - 02.2023
  • Sourced, distributed, and managed transportation planning for multiple thermal plants with up to $40 million in annual freight costs to support multiple high-profile customer platforms (e.g., McDonald's, Freestyle, distributors, retailers, airline, syrup, McLane, Sysco, Amazon)
  • Developed and implemented strategies to improve transportation operations, resulting in a 25% increase in overall transportation efficiency and a 15% reduction in transportation costs
  • Utilized TMS systems to plan optimization and assigned Truck Load, less than Truck Load and small package shipments to carriers based on origin, destination, shipment characteristics, and least freight cost and delivery requirements
  • Proactively identify and resolve service and budget issues as efficiently and effectively as possible using critical thinking skills.
  • Evaluated, prepared, and led daily, weekly, and monthly analytical, financial, and cost savings meetings for the local and regional supply chain platform
  • Partnered with Procurement and regional buying partners to establish competitive freight rates in North America, growth in the customer base and an increase in contract carrier capacity agreements
  • Increased service to DCs by 10% across the CCNA network by managing customer performance for Target via goal-driven improvement plans
  • Adhere to all SOP guidelines per CCNA Supply Chain Incident Management (IMCR) SPOC in the processing of all freight claims.
  • Collaborated with cross-functional teams to align forecasted production schedules and transportation conditions with customer demand.
  • Led and performed continuous carrier process improvement efforts for increased fleet profitability, identifiable operational weaknesses, and unfavorable trends promoting 100% OTD (on-time delivery).


Senior Logistics Coordinator

Parkway Products
08.2015 - 02.2017
  • Strategically steered processing of new orders, track shipping dates, process purchase orders, cycle counts, and verify data entered in a timely manner.
  • Delivered accurate monthly forecast data, including anticipated material inventory levels.
  • Performed as the “go-to” liaison for high-profile company accounts (e.g., Ford, Chrysler, John Deere, Cummins, Freudenberg, Polaris), and updated operating systems and web platforms.
  • Recorded key reconciliations in TMM system and created Advanced Shipping Notices (ASN).
  • Cost-effectively purchased raw material (Torlon), as well as negotiating rates with vendors.
  • Established pertinent certifications for Conflict Materials, REACH, ROHS, and NAFTA.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Prepared and presented reports to management on order management, supply, inventory, distribution and transportation management performance.

Vendor Compliance Coordinator

The Home Depot
06.2012 - 08.2015
  • Collaborated daily with internal partners, external business operations, and quality advisors including nationwide stores to ensure credit issued for returns are within the company wide SOP statement of policy.
  • Coordinated proper disposals and returns of HAZMAT return items.
  • Researched and responded to consumer and commercial compliance disputes with final resolve inside target date.
  • Owned all aspects of HomeDepot.com returns in collaboration with vendors.
  • Oversaw return and exchange processes between store and vendor.
  • Enhanced operational processes among internal partners through live and recorded reverse logistics process demonstrations.
  • Evaluated any recurring carrier or vendor issues, including product accountability, as well as controlling costs through correct actions and ensuring error-free returns.
  • Identified gaps and maximized opportunities to improve HomeDepot.com return process and supply chain performance.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Promoted compliance by advising management on needed or prohibited actions to comport with government and DOT regulations.

Regional Account Manager

Bank of America
12.2011 - 06.2012
  • Maximized compliance for accounts related to Consumer Credit Counseling, Debt Financial Management, or bankruptcy
  • Managed processes of direct payments and investigated declined payments or returned checks
  • Continually managed a high-volume workflow while meeting quality and productivity demands
  • Promptly responded to and resolved conflicts, comprehensively investigated disputed amounts or discrepancies, and handled essential adjustments for cardholders.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Logistics Coordinator – Theater Transportation & Movement Air / Ground

Halliburton-Kellogg Brown & Root
02.2009 - 12.2011
  • Played a vital onsite role in Afghanistan and Iraq in driving a Movement Control Team in performing A / DACG operations, including AMR / JMR processes, joint inspections, and in-transit visibility on both fixed and rotary wing aircraft to align with objectives.
  • Ensured seamless military operations by monitoring movement control support for surface and air transit of cargo and / or personnel ensuring compliance with federal and corporate policies and / or regulations
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records for Army and Navy Lieutenant analysis.
  • Validated and processed TMRs, Joint Movement Requests, and Air Movement Requests.
  • Organized and arranged 3,000+ weapons assets and 200+ vehicle assets broken down by section to ensure overall accountability and maintenance of.
  • Conducted investigations to resolve issues related to logistics and military cargo movements.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for military daily operations.
  • Generated monthly performance reports to track and analyze unfavorable shipping variances.
  • Strategized best methods and tactics for efficient storage and handling of low risk and hazardous materials.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

MBA - Business Administration

University of Phoenix
Phoenix, AZ
11.2024

Bachelor of Science - Management

University of Phoenix
Phoenix, AZ
09.2023

Skills

  • MRP/ ERP
  • Salesforce
  • Micron / AS400
  • Power BI Analysis
  • OMS / CTC
  • Project management
  • Operations Management
  • Policy and procedure development
  • Strategic Analysis & Planning
  • Cost Management and Budgeting
  • Process Improvement and Optimization
  • Performance Metrics and KPIs
  • Staff management and training
  • Client Relationship Management
  • Transportation Operations

Timeline

Supervisor, Service Delivery

TMC (Transportation, Management, Control), a division of CH Robinson
02.2023 - Current

Transportation Planner

Coca-Cola Company
02.2017 - 02.2023

Senior Logistics Coordinator

Parkway Products
08.2015 - 02.2017

Vendor Compliance Coordinator

The Home Depot
06.2012 - 08.2015

Regional Account Manager

Bank of America
12.2011 - 06.2012

Logistics Coordinator – Theater Transportation & Movement Air / Ground

Halliburton-Kellogg Brown & Root
02.2009 - 12.2011

MBA - Business Administration

University of Phoenix

Bachelor of Science - Management

University of Phoenix

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LaShaundra Gee