Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashaundra Honore-Clifford

Orlando

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Collections Agent/CSR

Concentrix
08.2022 - 10.2024
  • Negotiated with account holders to devise repayment plans and minimize collections receivables
  • Negotiated to collect balance in full
  • Maintained high volume of calls and met demands of busy and productive group
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Researched accounts and completed due diligence to resolve collection problems
  • Analyzed customer financial records to determine appropriate payment plan

Customer Service Representative

Bloom Insurance
08.2021 - 01.2022
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
  • Provided comprehensive customer service to drive client satisfaction
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making
  • Enrolled providers and Medicaid, Medicare, and private insurance plans
  • Advised and educated pre-Medicare eligible recipients on options, conducted needs analysis and assisted clients in selecting suitable plans

United Health Care CSR

TTEC
10.2020 - 05.2021
  • Responded to customer requests for products, services, and company information
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments
  • Partnered with external financial experts to facilitate Medicare and Medicaid cost reporting

Education

Diploma - undefined

Oak Ridge High School
Orlando, FL

Skills

  • Collections processing
  • Customer research
  • Outbound/Inbound Calling
  • Active Listening and Learning
  • Data Entry
  • Attention to Detail
  • Customer Service

Timeline

Collections Agent/CSR

Concentrix
08.2022 - 10.2024

Customer Service Representative

Bloom Insurance
08.2021 - 01.2022

United Health Care CSR

TTEC
10.2020 - 05.2021

Diploma - undefined

Oak Ridge High School

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Lashaundra Honore-Clifford