Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LASHAUNDRA MOORE

Carrollton,TX

Summary

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier Team Lead (Customer Service)

Kroger
10.2024 - Current
  • Led team in delivering exceptional customer service and efficient transaction processes.
  • Trained and mentored new cashiers, fostering a collaborative team environment.
  • Developed and implemented streamlined checkout procedures to enhance operational efficiency.
  • Resolved customer inquiries and complaints effectively, ensuring high satisfaction levels.
  • Monitored cash handling practices, ensuring compliance with company policies and reducing discrepancies.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Collaborated with management to optimize scheduling and staffing for peak hours.

Customer Service Representative

RxCrossroads at McKesson
05.2022 - 10.2024
  • Demonstrated strong communication skills while interacting with patients, physicians and other healthcare professionals to ensure accurate information exchange.
  • Resolved patient billing issues and collected payments.
  • Designed and developed custom SAP reports and queries, providing real time data insights to stakeholders and improving decision-making processes.
  • Managed daily paperwork tasks such as filing medical insurance claims and reconciling accounts receivable and payable.
  • Familiarized myself with the latest developments in pharmaceuticals through continuing education courses.
  • Adhered to all HIPAA regulations while handling confidential information.
  • Delivered exceptional customer service by effectively resolving inquiries and complaints.
  • Configured SAP S/4HANA MM Management and SD Modules


Production Technician II

ERICSSON/T-MOBILE
07.2022 - 01.2023
  • Conducted regular audits of manufacturing processes to verify compliance with established standards and regulations.
  • Designed new processes using Lean Manufacturing principles to reduce waste while improving quality and productivity.
  • Performed root cause analysis to identify underlying causes of product defects and implemented corrective actions to prevent recurrence.
  • Created detailed reports on the performance of all production lines, identifying areas for improvement in quality, yield, and throughput.

Quality Inspector

Tempstaff
12.2021 - 06.2022
  • Performed functional tests on finished products according to company protocols.
  • Documented all inspection activities in accordance with ISO 9001 standards.
  • Performed root cause analysis of non-conforming parts or assemblies.
  • Prepared required reports pertaining to quality for management.

Customer Service Agent - Call Center

Advance Call Center
08.2021 - 12.2021
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Provided detailed information about products and services as requested by customers.
  • Monitored daily performance metrics such as average handle time, first call resolution rate.

Forklift Operator

IMS Logistics
05.2015 - 08.2021
  • Loaded and unloaded packages and merchandise from industrial trucks.
  • Manually or mechanically loaded or unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Transported materials and equipment to production work stations.
  • Leveraged understanding of OSHA guidelines regarding operations of powered industrial trucks.
  • Lead and coordinated a large- scale SAP project, resulting in a successful implementation within the given timeline and budget.

Production Technician

Calsonic Kansei North America
09.2018 - 04.2019
  • Successfully operated production machines to produce quality products in a timely manner.
  • Demonstrated ability to work efficiently under pressure while maintaining high standards of accuracy.
  • Maintained accurate records of all production activities, including material usage, downtime and other metrics.
  • Implemented Lean Manufacturing principles such as 5S, Kaizen and Kanban into daily operations.

Education

Diploma - Medical Billing & Coding

Second Chance Learning School
Jackson, MS
05.2022

Associate in Arts (A.A.) - Early Childhood Education

Holmes Community College
05.2008

Skills

  • Skilled in maintaining a typing speed of 45 WPM
  • Proficient in remote office setup
  • HIPAA regulations adherence
  • Call management
  • Health insurance verification expertise
  • Skilled in Microsoft Office applications
  • Proficient in call handling
  • Forklift Operations
  • Logistics
  • Inventory Management
  • Time Management
  • Proficient in client relations
  • Data Entry Accuracy
  • Medical Terminology
  • Effective Oral and Written Communication
  • Medical Billing and Coding
  • Claims management support
  • Warehouse Logistics

Certification

Certified Forklift Operator

Timeline

Cashier Team Lead (Customer Service)

Kroger
10.2024 - Current

Production Technician II

ERICSSON/T-MOBILE
07.2022 - 01.2023

Customer Service Representative

RxCrossroads at McKesson
05.2022 - 10.2024

Quality Inspector

Tempstaff
12.2021 - 06.2022

Customer Service Agent - Call Center

Advance Call Center
08.2021 - 12.2021

Production Technician

Calsonic Kansei North America
09.2018 - 04.2019

Forklift Operator

IMS Logistics
05.2015 - 08.2021

Associate in Arts (A.A.) - Early Childhood Education

Holmes Community College

Diploma - Medical Billing & Coding

Second Chance Learning School

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