Lashaundra Smalls

• Process Payments
• Enter payment data into spreadsheets
• Enforce state guidelines rules and regulations
• First Aid
• Manage day to day functions of childcare center and employees
• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
• Worked one-on-one with students and student teachers to increase overall classroom success.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
• Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
• Observed and recorded teacher methods to suggest improvements and increase student interest.
• Oversaw work of teaching team to optimize student education.

• Membership Retention

• Open new accounts
• Investigate fraudulent activity
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated and engaged customers with new bank products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Verified customer identification and documentation for compliant transactions.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Maintained and managed customer files and databases.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit report to assess company efficiency.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.