LaShaunta Curry
Augusta,GA
Summary
Driven certified pharmacy technician with extensive experience in pharmacy operations. Excelled in patient care, HIPAA compliance, and PBM knowledge, enhancing drug utilization processes. Demonstrated exceptional telephone etiquette and problem-solving skills, significantly improving customer satisfaction. Proven track record in streamlining workflow, metrics, and ensuring regulatory compliance across multiple roles.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Ft. Eisenhower Army Medical Center
03.2024 - Current
- Accurately dispense medications and pharmaceutical supplies according to physician prescriptions and patient orders, ensuring correct dosages and labeling.
- Assist military personnel and their families with questions pertaining to the directions of their medications.
- Maintain accurate and up-to-date patient records, including medication profiles, allergies, and medical histories, to facilitate efficient and safe medication management.
- Process new prescriptions, refill requests, and medication transfers efficiently and accurately using systems and pharmacy software.
- Perform quality control checks on medications, including visual inspections, expiration date monitoring, and temperature monitoring, to uphold pharmacy standards and patient safety.
- Work collaboratively with pharmacists, physicians, nurses, and other healthcare professionals to provide comprehensive patient care and support interdisciplinary communication and coordination.
- Efficiently organize and maintain pharmacy records, including prescription orders, patient profiles, and medication histories, ensuring accuracy and compliance with regulatory requirements.
Pharmacy Technician
Cvs Health
11.2016 - 10.2023
- Enter patient demographic and order information into SPARCS/SPRX system.
- Enter and submit insurance claims.
- Work through prior authorizations.
- Apply third party copay assistant programs.
- Makes decisions regarding most appropriate course of action based on plan requirements.
- Handle high volume of inbound and outbound telephone calls with patients, doctor's office, insurance companies.
- Ensure high-quality experience is delivered to patient population consistently.
- Phone triage using warm transfer to appropriate department.
- Escalation call work through
- Follow up with UPS regarding shipping issues of patient medications.
- Responsible for prompt follow to high volume of requests.
Pharmacy Technician
Walgreen's Pharmacy
06.2014 - 09.2016
- Assist pharmacist in procurement, preparation, and distribution of medication and pharmaceuticals.
- Input patient prescriptions into pharmacy profiling system (Intercom Plus) accurately.
- Actively promotes generic dispensing, email registrations, and other company programs.
- Bill to proper third-party insurance or discount card and or split bill.
- Resolve Prior Authorizations and rejected insurance claims.
- Place and post orders through Amerisource for out-of-stock drugs, pharmaceuticals and supplies for pharmacy.
- Identify expired or recalled medications and pharmaceuticals then remove for proper disposal by direction of state and federal guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Walmart Pharmacy
08.2012 - 06.2014
- Promptly assist pharmacist in procurement, preparation, and distribution of medication and pharmaceuticals.
- Input patient prescriptions accurately into pharmacy profiling system, Connexus accurately.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Input patient insurance and copay assistance
- Apply claims to appropriate insurance or copay assistance.
- Place and post orders through Mckesson for out-of-stock drugs and pharmaceuticals and supplies for pharmacy.
- Identify expired and recalled medications and pharmaceuticals then remove for proper disposal by direction of state and federal guidelines.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Report to pharmacist for prescription drug consultation as required.
Skills
- Exceptional patient care and interaction
- Excellent telephone etiquette
- HIPAA trained
- Drug utilization review
- PBM Knowledge
- Prior Authorization work through
- Problem-solving skills
- Multitask using dual monitors and multiple apps
- Microsoft Teams, Word, and Excel
- Phone Triage
- Third party copay assistance
- Pharmacy Law Compliance
Education
Bachelors | Business Administration 09/2023
Strayer University, Washington, DC
Pharmacy Technician Diploma 08/2012
Augusta Technical College, Augusta, GA
CPhT PTCB certified
Timeline
Pharmacy Technician
Ft. Eisenhower Army Medical Center
03.2024 - Current
Pharmacy Technician
Cvs Health
11.2016 - 10.2023
Pharmacy Technician
Walgreen's Pharmacy
06.2014 - 09.2016
Pharmacy Technician
Walmart Pharmacy
08.2012 - 06.2014
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