LaShaunta Simmons
Saint Petersburg,FL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
Work History
Customer Care Advisor II
Concentrix
11.2022 - Current
- Reduced process inconsistencies and effectively trained up to 10+ team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Acted team leader in group projects, delegating tasks and providing feedback
Customer Service Representative
FIS Global
12.2021 - 11.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Food Service Supervisor
Grand Village Nursing Home
05.2022 - 08.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 7 team members.
- Tracked food production levels, meal counts, and supply costs.
Sales Executive Manager
Protect My Car
03.2019 - 10.2021
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Organized promotional events and interacted with community to increase sales volume.
Skills
- Organizational Leadership
- Knowledge Base
- Problem Resolution
- Customer Relationship Management
- Product Education
- Business Opportunities Support
- Customer Care
- Business Opportunity Development
- Microsoft Office
Timeline
Customer Care Advisor II
Concentrix
11.2022 - Current
Food Service Supervisor
Grand Village Nursing Home
05.2022 - 08.2022
Customer Service Representative
FIS Global
12.2021 - 11.2022
Sales Executive Manager
Protect My Car
03.2019 - 10.2021
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