Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShauntay P. Yeldell

Washington,DC

Summary

Organized and dependable Program Analyst successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Provide management and oversight of Contracts and Policies for low-income DC residents, Temporary Assistance for Needy Families (TANF) recipients and provide extensive leadership in special initiatives and enhancing utilized database systems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Analyst

DHS
Washington, DC
10.2019 - Current
  • Economic Security Administration (ESA)
  • Division of Customer Workforce Employment & Training (DCWET)
  • Office of Performance Monitoring (OPM) 64 New York Avenue, , District of Columbia 20002
  • Provides oversight for one (1) TANF Employment & Education Programs (TEP) Service Providers providing Educational and Occupational Training (EOT) to non-exempt TEP Customers with emphasis on three (3) of the six (6) High Growth Industries: Business Administration & Information Technology, Infrastructure, Security & Law
  • Performs scheduled and unscheduled site visits to monitor compliance of equipment, space, ADA and ensure contract and grant terms are being fulfilled
  • Assures that funds are obligated and de-obligated in timely manner
  • Research Analysis, Data Analysis, and Strategic Planning
  • Conduct overview of staffing plans and resumes to ensure compliance with Human Care Agreement (HCA) and make recommendations
  • Monitor internal quarterly training to align with Request for Proposal (RFQ)
  • Reviews and conducts one hundred percent, bi-weekly time and attendance verifications (audits) for District of Columbia residents actively enrolled in the DHS TANF Employment & Education Program (TEP)
  • Review and audit contractor's monthly DHS deliverables (Invoices) submissions for accuracy and appropriate supporting documentation
  • Reviews and analyzes planning and operations activities of major program areas administered by department
  • Investigates complaints of alleged fraud and misuse of government services and prepares clear concise report and recommendations
  • Provide monitoring and quarterly evaluations oversight for one (1) Contractors providing workforce development services for customers enrolled in TEP program with emphasis on case coaching, family stabilization (2Gen)
  • Screen and approve customer-related action requests, submitted by TEP Providers, related to customer participation or lack thereof, to include; Exemptions, Eligibility, DV, and more.
  • Provide programmatic, policy, and workflow-oriented technical assistance to for two assigned contractors providing workforce development services for customers enrolled in TEP program, to include ongoing usage of CATCH 3.0 case management and invoicing systems; DHS OWRA assessment instrument; and connection to governmental and community-based resources for customers
  • Trouble-shoot and resolve customer inquiries and discrepancies related to TANF benefit disbursements, weekly stipend assistance, participation status updates (sanctions, etc.) and vendor assignment/reassignment requests
  • Presents analysis of internal research relative to CATCH 3.0 CATCH tickets and case monitoring that ultimately resolves Providers concerns
  • Triage Customer complaints and concerns to effectively dialogue with TEP Provider point of contact in effort to resolve issues.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Helped solve diverse program problems with in-depth analysis.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Collected, organized and modeled data using Tableau.
  • Created and optimized records management strategies to coordinate and protect information.
  • Performed quality assurance to meet appropriate standards and facilitate improvement of processes

Billing Reconciliation Specialist

North American Partners
Fairfax, Virginia
02.2019 - 10.2019
  • Reconcile Physician payments via remittance advices or Anesthesia invoices
  • Research and track all unpaid or denied claims
  • Research any variances in payment to contracted rates
  • Work with Anesthesia personnel regarding any outstanding issues or discrepancies
  • Examine organization's financial records, including their receipts, bills of sale and other invoice documents, to process payments and ensure patients or customers are being charged correct amount
  • Responsible for preparing general ledger reconciliations for financial institution
  • To efficiently measure and manage transactions received to company by their customers.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Increased productivity by 10%.

Clinical Assistant

Kaiser Permanente Medical Center
Washington, DC
06.2013 - 02.2019
  • District of Columbia 20002
  • Efficiently welcomed patients, answered high-volume of phone calls, appointment scheduling, maintained medical records, completed insurance verification and billing and patient processing using ICD-9-CM and CPT codes
  • Prepped patients for examinations, conducted PAP smears, acquired vital signs, and conducted HCG testing
  • Assisted physicians with in-office procedures such as IUD insertions and removals, colposcopies, vulvar biopsies, and more.
  • Translated medical jargon and abbreviations into their expanded forms to ensure accuracy of patient vitals and behaviors in EMR
  • Gathered new patient information for exams and procedures, family planning, STD screenings, mammography screenings, types of birth control, NST and ultrasound information, pregnancy options, and nutrition information
  • Provide injections and appropriate vaccinations
  • Provides or disseminates information for concerning claims
  • Translate occupation specific terminology (for example, computer, legal, or medical terminology) into language that is easily understood
  • Acquires and maintains working knowledge of relevant laws, regulations, policies, standards, or procedures
  • Assist with patient diagnosis of medical conditions and recommend treatment
  • Validates selection of instruments and procedures, along with interdepartmental correlation of information
  • Pathology and blood lab distribution
  • Manage and testing of EKG’s, spirometer, and more.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Assisted patients with basic care needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Education

Master of Science - Administration

Trinity Washington University
Washington, DC
12.2020

Bachelor of Arts - Human Relations

Trinity Washington University
Washington, DC
12.2017

Skills

  • Strategic Planning
  • Research Analysis
  • Analytical thinking & innovation
  • Program Management
  • Coordinate & Facilitate Events
  • Critical Thinking & Problem solving
  • Data Analysis,
  • Managing Program Activities
  • Logistics Support Services
  • Government Missions
  • Performance Feedback
  • Strategy Implementation
  • Customer Engagement Strategies

Certification

DC Government Trainings/Certificates CPR PeopleSoft CATCH Software DCAS System Tableau Effective Statement of Work JIRA & AWS SharePoint Knowledgeable in ICD-9 & CPT designations and HIPAA guidelines Empathic with excellent interpersonal skills Epic Medical Healthcare Certified Medical Assistant (CMA), AAMA, 2015 Certified Nursing Assistant (CNA), 2006 - Present BLS Certification (AHA) 2006 - Present CPR & First Aid Certified (American Red Cross) 2006 - Present

Timeline

Program Analyst

DHS
10.2019 - Current

Billing Reconciliation Specialist

North American Partners
02.2019 - 10.2019

Clinical Assistant

Kaiser Permanente Medical Center
06.2013 - 02.2019

Master of Science - Administration

Trinity Washington University

Bachelor of Arts - Human Relations

Trinity Washington University

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LaShauntay P. Yeldell