La'Shavian Butler-Powell
Florence
Summary
Results-driven professional specializing in career coaching, customer service, and healthcare benefits management. Expertise in benefits education and facilitating successful employment placements. Strong communication skills and attention to detail enhance performance in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Career Development Specialist
ERS(Employ Reward Solutions)
Florence
07.2025 - Current
- Provided career coaching, job search assistance, and comprehensive employment planning.
- Guided beneficiaries through Ticket to Work program, resulting in achievement of individual employment goals.
- Coordinated with employers, service providers, and community resources to facilitate successful employment placements.
- Conducted outreach and maintained consistent communication with participants to enhance engagement and support.
- Ensured program compliance by maintaining accurate documentation and case records.
Health Benefits Advisor
Conduent
Florence
08.2023 - 12.2023
- Educated clients on health benefit options and coverage, enhancing their decision-making.
- Guided clients through health benefit options and enrollment processes for clearer understanding.
- Delivered presentations and webinars to improve customer understanding of healthcare plans.
- Provided clear explanations of policy details and coverage options to clients.
- Assisted with benefits enrollment and compliance requirements, ensuring adherence to regulations.
- Collaborated with team members to address client inquiries and resolve issues.
Customer Care Representative
Alorica
Florence
06.2022 - 03.2023
- Delivered comprehensive support via phone, email, and chat to address customer needs.
- Assisted customers with inquiries and product issues via phone and chat.
- Resolved customer complaints efficiently, contributing to improved satisfaction and loyalty.
- Resolved account, software, and service-related issues.
- Maintained high customer satisfaction while meeting performance goals.
- Provided detailed information about products and services to customers.
- Handled challenging customer interactions with a positive attitude, fostering a supportive environment.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
Claims Processor
PGBA-Blue Cross BlueShield
Florence
07.2021 - 11.2021
- Evaluated insurance policy information to determine coverage and streamline claims processing procedures.
- Engaged with healthcare providers to obtain critical information for claims processing.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Verified documentation and ensured policy compliance.
- Processed claims efficiently using proprietary software systems.
- Coordinated with providers and internal teams to effectively address and resolve claim issues.
- Reviewed claim documentation for accuracy and completeness.
- Analyzed contracts and claim systems to apply appropriate benefit amounts.
Sales Associate
Conn's Home Plus
Florence
06.2018 - 04.2020
- Demonstrated product features to enhance customer understanding and satisfaction.
- Assisted customers in selecting home appliances and furniture based on needs.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Handled customer complaints in a professional manner.
- Educated customers about promotional offers and financing options available.
- Managed inventory to maintain optimal product availability for customers.
- Collaborated with team members to maintain an organized sales floor environment.
- Provided insights to management on customer preferences and inventory trends.
Education
High School Diploma -
West Florence High School
Florence, SC06-2015
Associate of Science - Healthcare Mangment
Ulitmate Medical Acaemdy
Clearwater, FL06-2026
Skills
- Career coaching
- Resume writing
- Job placement strategies
- Interview coaching
- Career guidance
- Client management
- Effective communication
- Team collaboration
- Problem evaluation and solving
- Healthcare knowledge
- Documentation management
- Data management
- Presentation skills
- Positive attitude under pressure
Certification
- Nursing Assistant
- Phlebotomy Technician
Timeline
Career Development Specialist
ERS(Employ Reward Solutions)
07.2025 - Current
Health Benefits Advisor
Conduent
08.2023 - 12.2023
Customer Care Representative
Alorica
06.2022 - 03.2023
Claims Processor
PGBA-Blue Cross BlueShield
07.2021 - 11.2021
Sales Associate
Conn's Home Plus
06.2018 - 04.2020
High School Diploma -
West Florence High School
Associate of Science - Healthcare Mangment
Ulitmate Medical Acaemdy