Lashawn Brady
Atlanta,GA
Summary
I am a team player with a superior work ethic and the ability to work autonomously; Present self in a professional manner that directly reflect the goals and standards of any organization. With background strengths in the medical industry, administrative, and clerical procedures. I also have strong knowledge of confidentiality, principles, with providing different levels of customer services, meeting quality standards and evaluation of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Emory University Hospital Midtown
Atlanta, GA
09.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed. Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Configured workflows using Epic's tools to support the delivery of patient care services according to best practices.
Collections Specialist Remote
American Car Center
Memphis, TN
05.2019 - 02.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts. Received payment and posted to appropriate customer accounts. Recorded and updated customer personal accounts with accurate contact information.
Caregiver/Patient Care Technician
Delmar Gardens
09.2015 - 09.2019
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Assisted with patient admissions, discharges and transfers.Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Activity Assistant Coordinator
Tamarac Rehabilitation Center
08.2012 - 09.2015
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Coordinated musical guests, movies and other types of resident entertainment.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Assisted in planning and coordinating activities for clients, including field trips and recreational events.
Memory Caregiver
ATS Healthcare Services
06.2008 - 07.2012
- Prevent wandering with dementia/ Alzheimer’s Patients to ensure they get from place to place safely. Recognize common dementia symptoms and behaviors, deescalate situations, and redirect attention in healthy ways.
- secure environments where all staff can closely monitor the health of the residents for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Home Health Aide
Harmony Healthcare
03.2004 - 04.2008
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care,Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted with client personal care needs to foster independence and well-being, Plus help client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Administrative Assistant
All Day Happy Daecare
01.2002 - 01.2004
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records,Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Education
Certification - Phlebotomy
The Phlebotomy Institute of Middle Georgia LLC
Macon, GA04-2022
Diploma Certification - Patient Care Technician
Fortis College - Largo
Largo, FL06.2012
Timeline
Patient Care Coordinator
Emory University Hospital Midtown
09.2023 - Current
Collections Specialist Remote
American Car Center
05.2019 - 02.2023
Caregiver/Patient Care Technician
Delmar Gardens
09.2015 - 09.2019
Activity Assistant Coordinator
Tamarac Rehabilitation Center
08.2012 - 09.2015
Memory Caregiver
ATS Healthcare Services
06.2008 - 07.2012
Home Health Aide
Harmony Healthcare
03.2004 - 04.2008
Administrative Assistant
All Day Happy Daecare
01.2002 - 01.2004
Certification - Phlebotomy
The Phlebotomy Institute of Middle Georgia LLC
Diploma Certification - Patient Care Technician
Fortis College - Largo
Skills
- HIPAA Compliance
- Microsoft Office
- Data Entry
- [65] Wpm
- Time Management
- Spreadsheet Development
- Strong Interpersonal Skills
- Organization and Efficiency
- [BLS] Basic Life Support
- Office Administration
- Appointment Scheduling
- Insurance Practices
- Payment Collection
- Insurance Verification
- Verbal and written communication
- Medical Terminology
- Creative Problem-Solving
- Scheduling
- Customer Service
- Relationship Building