LaShawn Brotherson
Killeen,TX
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Pharmacy Technician Trainee
Walgreens
Killeen, TX
09.2023 - 11.2023
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Organized drugs by expiration date to ensure freshness.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Kept work areas clean, organized, and safe at all times.
- Verified insurance coverage for medications.
- Performed cashier duties such as accepting payments and issuing receipts.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Ensured compliance with state laws regarding controlled substances.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Stocked shelves with pharmaceutical products.
- Received incoming shipments and checked accuracy of orders.
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Compiled customer demographic, allergy and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained proper storage and security conditions for drugs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Data Entry Coordinator
Premise Health
San Antonio, TX
03.2019 - 08.2019
- Identified discrepancies in data entries and corrected them accordingly.
- Entered customer and account data from source documents within time limits.
- Maintained confidentiality of sensitive information entered into the database.
- Ensured compliance with all relevant regulations concerning privacy of personal information.
- Updated existing data records and deleted unnecessary files.
Billing Specialist
Clear Channel Outdoor
San Antonio, TX
02.2017 - 08.2018
- Generated and submitted invoices based upon financial schedule
- Identified process improvements in the day-to-day functioning of the department
- Assisted in resolving and satisfying client requests and internal operational issues
- Developed and achieved financial and growth goals
- Ensures proper control, recording and classification of transactions
- Use appropriate systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.
Utility Billing Clerk
City of Schertz
Schertz, TX
01.2015 - 12.2016
- Assisted customers with inquiries regarding their utility bills.
- Reviewed and processed utility billing invoices for accuracy.
- Researched discrepancies in billing information and resolved issues with customers.
- Generated reports related to customer accounts and billing activity.
- Performed data entry to update customer account information.
- Processed payments and maintained records of customer accounts.
- Created notices for overdue payments and worked closely with customers on payment arrangements.
- Investigated customer complaints about service or billing issues and responded accordingly.
Education
Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PA10-2023
Certificate - Medical Billing And Coding
The College of Health Care Professions
Houston, TX09-2020
Bachelor of Science - Health Care Administration
Kaplan University
Davenport, IA11-2016
Skills
- Team Collaboration
- Great team player
- Medication Dispensing
- Quality assurance and control
- Proper labeling procedures
- FDA compliance
- Quality Control Procedures
- Effective communication skills
- Insurance Verification
- Pharmaceutical Calculations
- HIPAA
- Pharmacy operations
- Excellent math skills
- Supply Restocking
- Workflow Optimization
- Insurance Billing
- Prescription Filling
- Stocking shelves
- Interpreting orders
- Verifying orders
Certification
- Nationally Registered Certified ICD-10 Coding Specialist, National Association for Health Professionals - 2020
- Registered Technician Trainee, Texas State Board of Pharmacy - 2023
- Certified Pharmacy Technician, Pharmacy Technician Certification Board - 2024
Timeline
Pharmacy Technician/Pharmacy Technician Trainee
Walgreens
09.2023 - 11.2023
Data Entry Coordinator
Premise Health
03.2019 - 08.2019
Billing Specialist
Clear Channel Outdoor
02.2017 - 08.2018
Utility Billing Clerk
City of Schertz
01.2015 - 12.2016
Diploma - Pharmacy Technician
Penn Foster Career School
Certificate - Medical Billing And Coding
The College of Health Care Professions
Bachelor of Science - Health Care Administration
Kaplan University
- Nationally Registered Certified ICD-10 Coding Specialist, National Association for Health Professionals - 2020
- Registered Technician Trainee, Texas State Board of Pharmacy - 2023
- Certified Pharmacy Technician, Pharmacy Technician Certification Board - 2024
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