LaShawn Bush
Lanham,MD
Summary
A compassionate educational aide with proven expertise in supporting student development and academic progress. Known for fostering collaborative atmosphere and adapting to evolving needs to ensure student success. Dependable and empathetic, with strong skills in active listening and behavioral management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
One-On-One Aide
Everstand
07.2023 - Current
- Supported individual learning by implementing personalized educational strategies and resources.
- Fostered positive relationships with students to enhance engagement and motivation in the learning process.
- Collaborated with educators to develop tailored lesson plans aligned with student needs and goals.
- Monitored student progress and provided feedback to ensure understanding and retention of material.
- Assisted in behavioral management, employing effective techniques to promote a positive classroom environment.
- Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
Administrative Assistant/Receptionist/Customer Service
Express Healthcare, LLC
02.2022 - 03.2023
- Answered phones, check-in and check-out patients
- Uploaded paper charts to a new EMR system, copying, faxing, data entry, Customer service skills used
- Liaison between patients and staff, Excellent written and verbal skills
Driver/Trainer/Lead Dispatcher
Amazon
03.2020 - 02.2022
- Managed a team of dispatchers, ensuring their performance was in line with company standards
- Developed and implemented process improvements to ensure customer orders were dispatched in a timely and efficient manner
- Created and maintained tracking systems for customer orders, ensuring accuracy and up-to-date information
- Trained new dispatchers on best practices, protocols, and customer service
- Collaborated with other departments to ensure customer orders were fulfilled in a timely and accurate manner
- Conducted comprehensive assessments of driver performance to ensure compliance with safety standards.
- Developed and implemented training programs for new drivers, enhancing operational efficiency.
Bartender/Head host/Trainer
Chevys
03.2015 - 03.2020
- Managed office supplies, vendors, organization and upkeep
- Manage incoming and outgoing calls while recording accurate messages
- Greeted and pitched to numerous visitors including VIPs, vendors and interviewed candidates
- Utilized customer service skills to ensure a positive dining experience for all guests
- Assisted management with hiring, training, and scheduling new hosts
- Coordinated with kitchen staff to ensure timely and accurate delivery of food orders
One to one aid
Hamilton Christian Academy
02.2015 - 06.2018
- Responsible for creating an inclusive classroom environment
- Responsible for preparing and executing weekly lesson plans
- Assisted with classroom activities and lessons
- Monitored student progress
- Facilitated parent contact
- Responsible for children safety
- Assist with ADL's that enhance the quality of life, cook appetizing meals, maintain clean and safe
- Helping the people we serve to learn independent living skills, plan activities in the home and community, and implement individual program plan
- Schedule and attend medical appointments, and supervise other support staff who also work in the home, Assist in maintaining a family-style household, Provide direct supervision of all the Direct Support Professionals in the home
Guest Relations Lead
Six Flags America
02.2013 - 02.2015
- Recruited and trained multiple team members for the customer relations team
- Address customer inquiries and complaints both online and in person
- Served as the ambassador for the administration office, responded to all park correspondence, sorted mail, answered incoming calls, transferring calls and taking messages
Education
High School Diploma -
Quince Orchard High School
05-2013
Certificate - Nail Technician
Jenni's Beauty School
Baltimore MD06-2024
Skills
- Team building
- Leadership and Management
- Creative Thinking
- Communication
- Time Management
- Decision-Making
- Self-awareness
- Motivational skills
- Creativity and innovation
- Medical Records
- Medication Administration
- Delivery Driver Experience
- Documentation Review
- Guest Services
- Reliability and punctuality
- First aid and CPR
Certification
Driver's License
Timeline
One-On-One Aide
Everstand
07.2023 - Current
Administrative Assistant/Receptionist/Customer Service
Express Healthcare, LLC
02.2022 - 03.2023
Driver/Trainer/Lead Dispatcher
Amazon
03.2020 - 02.2022
Bartender/Head host/Trainer
Chevys
03.2015 - 03.2020
One to one aid
Hamilton Christian Academy
02.2015 - 06.2018
Guest Relations Lead
Six Flags America
02.2013 - 02.2015
High School Diploma -
Quince Orchard High School
Certificate - Nail Technician
Jenni's Beauty School
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