LaShawn Carter
Memphis,TN
Summary
Skilled at monitoring and correcting student behaviors during lunch periods. Always looking for ways to help such as opening containers and mopping up spills. Successful at keeping lunches moving smoothly and according to schedule.
Overview
20
20
years of professional experience
Work History
Group Leader
YMCA Of Memphis & The Mid-South
09.2023 - Current
- Communicated effectively with parents about their child''s progress and concerns, fostering open dialogue between families and providers.
- Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Conducted regular safety checks of facilities and equipment used during after-school care sessions to prevent accidents or hazards.
- Developed age-appropriate activities and crafts to engage children.
Customer Service Representative
Amazon
04.2020 - 11.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Lowe's
12.2010 - 09.2014
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Guest Service Manager
Wilson Hotel Management Company
11.2003 - 07.2010
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Maintained and troubleshot hotel property management systems.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Developed and implemented onboarding and orientation programs for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1988
Skills
- Problem-Solving
- Coordination and Teamwork
- Child Safety
- Calendaring and Scheduling
- Recreational Activities
- Nutrition expertise
- Childcare
- Documentation And Reporting
Timeline
Group Leader
YMCA Of Memphis & The Mid-South
09.2023 - Current
Customer Service Representative
Amazon
04.2020 - 11.2020
Cashier
Lowe's
12.2010 - 09.2014
Guest Service Manager
Wilson Hotel Management Company
11.2003 - 07.2010
High School Diploma -
Chicago Vocational High School
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