LaShawn Charles
Marietta,GA
Summary
Insightful Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Operations Officer
US Navy
Tamuning, Guam
06.2020 - 01.2022
- Directly supervise 34 personnel in administration, maintenance, training, and management of network and operations.
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Coordinated and managed Automated Digital Network System upgrade, resolving 510 trouble tickets.
- Hand-selected as Restriction of Movement (ROM) Czar; coordinated three command’s arrangements during COVID-19 pandemic, supporting 1,050 personnel and resulted in 100% mission capacity and crew safety during pandemic.
- Coordinated and managed 21 personnel which drove resolution of 30 Navy Base Guam Ordnance Annex trouble tickets, improving quality of life for 150 personnel.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior Public Affairs Officer
US Navy
San Diego, CA
02.2019 - 11.2019
- Hand selected by Admiral to be Senior Public Affairs Officer, serving over 15,000 Sailors and Marines across 30 afloat and shore commands.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations, speeches and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Direct Officer who organized and coordinated 13 ship tours across waterfront, to include Congressional Delegates and foreign military visits – strengthening international and community relations.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions..
1st Lieutenant Division Officer
US Navy
San Diego, CA
06.2017 - 01.2019
- Directly supervised 76 personnel in seamanship operations and maintenance of 2 Rigid-Hulled Inflatable Boats (RHIBS), two anchors, and associated lifesaving equipment for operations.
- Performed regular sailor evaluations.
- Conducted training drills and generated briefs for 1500 sailors for over 50 evolutions.
- Prepped 200 sailors for MOB-S inspection with 98% success rate.
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Integrated intelligence activities into other military operations, plans and programs.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Automatic Data Processing (ADP) Division Officer
US Navy
San Diego, United States
05.2016 - 05.2017
- Directly supervised 29 personnel and all network Information System Operations for US warship that house over 2,000 members.
- Verified data checking for compliance, error and repeat data to avoid network vulnerabilities.
- Completed time-sensitive data entry requests.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Scheduled, coordinated and managed successful ISNS COMPOSE 4.0.1 Operation Rolling Tide LAN upgrade
- Scheduled, coordinated and managed LAN migration from US warship to barge that provided vital access to information systems.
- Managed personnel in rapid resolution of 1,867 trouble tickets, including start-up maintenance for 39 items supporting successful Combat Systems Light-Off.
- Reported timeliness of data entry progress when working on special projects and evolutions.
- Clearly communicated entry status via email or phone with other departments.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Answered technical questions for company leaders as subject matter expert to enhance decision making.
- Tracked and maintained records for 10 departments.
Education
Bachelor of Arts - Mass Communications
Savannah State University
Savannah, GA05.2016
Skills
- Advanced problem solving
- Project planning and development
- Technical Support
- Strategic planning
- Staff Management
- Performance Evaluations
- Risk mitigation planning
- Excellent Communication
- Training and Development
- MS Office
- Documentation Management
- Critical Thinking
Certification
- Information Security System Manager
- Information Professional Basic
- Information Dominance Warfare
- Key Management Infrastructure (KMI) Operating Account Manager
Security Clearance
Active Top Secret SCI Clearance: Granted Feb 2020
Timeline
Assistant Operations Officer
US Navy
06.2020 - 01.2022
Senior Public Affairs Officer
US Navy
02.2019 - 11.2019
1st Lieutenant Division Officer
US Navy
06.2017 - 01.2019
Automatic Data Processing (ADP) Division Officer
US Navy
05.2016 - 05.2017
Bachelor of Arts - Mass Communications
Savannah State University