LaShawn Chestang
Oxon Hill,Maryland
Summary
Dynamic leader with a proven track record at Arbys Restaurant, enhancing team performance and customer satisfaction through effective training and mentorship. Skilled in resident support and activity planning, I excel in fostering team collaboration and implementing strategic improvements. Achieved significant quality enhancements by focusing on skill development and operational efficiency. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
11
11
years of professional experience
Work History
Resident Assistant
Calvary Womans Service
11.2021 - 04.2022
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Production Supervisor
2nd Avenue Village Thrift Store
04.2019 - 03.2020
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Shift Manager
Arbys Resturant
05.2017 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Manager
Potbelly
03.2011 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Medical Assisting
Everest Institu
Silver Spring, MD02.2008
High School Diploma -
Dunbar Senior High School
Washington , DC06.1995
Skills
- Resident support
- Team Player
- Activity Planning
- Ambulatory Assistant
Timeline
Resident Assistant
Calvary Womans Service
11.2021 - 04.2022
Production Supervisor
2nd Avenue Village Thrift Store
04.2019 - 03.2020
Shift Manager
Arbys Resturant
05.2017 - 04.2018
Shift Manager
Potbelly
03.2011 - 04.2017
Medical Assisting
Everest Institu
High School Diploma -
Dunbar Senior High School