Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education
Generic

Lashawn Copeland

Chesapeake,United States

Summary

Motivated and detail-oriented individual with a strong interest in cosmetic and aesthetic healthcare. Skilled in creating a professional and welcoming environment through clear communication, organization, and a calm presence. Recognized for being dependable, personable, and quick to adapt in dynamic settings. Comfortable interacting with clients, managing schedules, and supporting smooth front desk operations. Eager to contribute to a team that values high-quality care and client experience.

Overview

5
5
years of professional experience

Work History

Server

Cheesecake Factory Restaurant
11.2024 - Current
  • Delivered exceptional customer service, ensuring positive dining experiences and repeat clientele.
  • Managed order accuracy and timeliness, enhancing overall efficiency of service operations.
  • Collaborated with kitchen staff to streamline communication and expedite food preparation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly, fostering a welcoming environment for patrons.

Server/Bartender

Olive Garden
06.2022 - Current
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Administrative Assistant

Circles Of Hope LLC
06.2020 - 01.2024
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Created and maintained databases to track and record customer data.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Beauty Advisor

Ulta
06.2020 - 08.2020
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Processed payments, entering sales in register for prompt customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Nursing

Norfolk State University

Nursing

Old Dominion University

Nursing

Virginia Commonwealth University

Nursing

Arizona College of Nursing
Chesapeake, VA
12-2026

Skills

  • Inventory Management
  • Process Monitoring
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Performance Improvement
  • Cool Under Pressure
  • Memory retention
  • Strong Work Ethic
  • Exceptional customer service
  • Strong work ethic
  • Professional appearance

Languages

Spanish
Limited Working

Timeline

Server

Cheesecake Factory Restaurant
11.2024 - Current

Server/Bartender

Olive Garden
06.2022 - Current

Administrative Assistant

Circles Of Hope LLC
06.2020 - 01.2024

Beauty Advisor

Ulta
06.2020 - 08.2020

Nursing

Old Dominion University

Nursing

Virginia Commonwealth University

Nursing

Norfolk State University

Nursing

Arizona College of Nursing

Education

Bachelor of Science in Nursing (BSN), Arizona College of Nursing- Chesapeake Campus
Expected Graduation: December 2026
Currently pursuing a BSN with plans to specialize in cosmetic and aesthetic nursing.

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Lashawn Copeland