Summary
Overview
Work History
Education
Skills
Timeline
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Lashawn Davis

Bowling Green,KY

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at Amazon. Skilled in GPS navigation and customer service, consistently achieving timely and accurate deliveries. Demonstrates exceptional teamwork and problem-solving abilities, contributing to a positive and efficient work environment.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Amazon
12.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Warehouse Worker

PeopleReady, A TrueBlue
03.2012 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Customer Service Representative

ShopHQ
02.2020 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Education

High School Diploma -

Thornton Township High School
Illinois City, IL

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • Clean Driving Record
  • GPS and route planning
  • Route Management
  • Safe Driving Record
  • GPS Navigation
  • Order picking and processing
  • Map reading and navigation skills
  • Vehicle Cleaning and Maintenance

Timeline

Delivery Driver

Amazon
12.2022 - Current

Customer Service Representative

ShopHQ
02.2020 - 08.2024

Warehouse Worker

PeopleReady, A TrueBlue
03.2012 - Current

High School Diploma -

Thornton Township High School

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Lashawn Davis