Summary
Overview
Work History
Education
Skills
Community Service
Certification
Timeline
Generic

LaShawn D. Hill

Cleveland Heights,OH

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Servpro of The North Coast
04.2017 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Vice President, Marketing

JPMorganChase and Company, Chase Home Lending
03.2007 - Current
  • Generate ancillary income for Chase Home Lending portfolio marketing efforts. Build cross-sell product awareness by managing 25 to 30 monthly marketing programs through a billing statement cycle. Oversee a 12-month rolling calendar, which includes statement inserts, messages, and promotional pages.
  • Work closely with marketing partners to define and communicate programming instructions to print vendor. Ensure programs are executed correctly and on time by supporting program testing, implementation, and ongoing monitoring in the production phase. Supervise efforts across functional areas, including Operations, Technology, Legal, Finance, and Vendor Management.
  • Manage budget and forecasts for servicing and customer management marketing programs. Ensure programs are executed on time and on budget.
  • Work closely with the Analytics team to monitor the performance of each program and leverage reports to improve future programs.

Business Development Manager

Servpro of NE Columbus
09.2012 - 04.2017
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.

Marketing Coordinator

JPMorganChase and Company, Chase Home Finance
12.2000 - 03.2007
  • Developed and managed various cross-sell and ancillary income marketing efforts for CHF loan portfolios. Coordinated, tracked, and monitored direct mail and telemarketing efforts to ensure that the mortgage customers’ best interest is at the forefront of marketing partner programs.
  • Forecasted and set goals toward volume/revenue, defined MIS tracking needs and parameters, and provided monthly reports of all marketing program sales revenue results and their financial performance.
  • Led web-based marketing initiatives for company website. This included defining business requirements, performing user acceptance testing, and reporting to senior management.
  • Analyzed marketing CHF Request for Proposals submitted by outside vendors. Contributed to the creation of program execution strategy and the penetration increase of optional products to our customers, thus increasing the ancillary income for the mortgage company.
  • Increased quarterly earnings by $14,000 by expanding circulation of credit card cross-sell to Home Equity portfolio.
  • Redesigned company brochure, which resulted in a $27,000 annual decrease in production costs and an increase in revenue of more than $500,000.
  • Created database to electronically import print vendor invoices, which resulted in a 35% reduction in shipping costs.
  • Successfully served as project coordinator on an initiative to offer, quote, and enroll mortgage customers in Mortgage Accidental Death Insurance via the Internet.

Education

Bachelor of Science - Business Administration

Franklin University
Columbus, Ohio

Certified Commercial Investment Member (CCIM) Candidate - undefined

Certified Commercial Investment Member Institute
Chicago, Illinois

Skills

  • Marketing
  • Incidents management
  • Production
  • Budget development and management
  • Problem-solving
  • Maintaining compliance
  • Multi-site operations
  • Management

Community Service

Howard Recreational Center, Head Basketball Coach, Columbus, Ohio, 2001-11, Present

Certification

IICRC

Timeline

Operations Manager

Servpro of The North Coast
04.2017 - Current

Business Development Manager

Servpro of NE Columbus
09.2012 - 04.2017

Assistant Vice President, Marketing

JPMorganChase and Company, Chase Home Lending
03.2007 - Current

Marketing Coordinator

JPMorganChase and Company, Chase Home Finance
12.2000 - 03.2007

Certified Commercial Investment Member (CCIM) Candidate - undefined

Certified Commercial Investment Member Institute

Bachelor of Science - Business Administration

Franklin University

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