- Participate in Roller skating and yoga, as recreational activities to maintain physical fitness
- Fashion and Style
- Acting and Theater
- Interior Design
- Personal Development and Self-Improvement
Lashawn Howard
Smyrna,Tn
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Dynamic and dependable, with a proven track record at The Cheesecake Factory, excelling in customer service and POS system operations. Demonstrated ability to maintain high accuracy levels in all transactions, ensuring customer satisfaction. Skilled in both interpersonal communication and technical tasks, consistently going above and beyond to support team needs and enhance the customer experience.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/To-Go Specialist
The Cheesecake Factory
06.2022 - 02.2025
- Greeted over 1,000 customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated $500 cash registers for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Hostess
Dave & Buster's
05.2021 - 07.2021
- Greeted over 300-750 customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
No Degree - Theatre Performance
Louisiana State University
Baton Rouge, LA01.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Money handling
- Written and verbal communication
- POS system operations
- Problem-solving
- Dependability and reliability
Accomplishments
- Promoted to Designated Trainer after only two months for exceptional performance.
- Trained and mentored over 50 employees.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- TABC permit
Employee of the Month
During the month of December I was awarded Linda Cadioty employee of the month for my effectiveness and reliability in our busy season.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier/To-Go Specialist
The Cheesecake Factory
06.2022 - 02.2025
Hostess
Dave & Buster's
05.2021 - 07.2021
- ServSafe Food Handler's Certification
- CPR/AED Certification
- TABC permit
No Degree - Theatre Performance
Louisiana State University
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