Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShawn Huey

Summary

Community Worker with experience connecting individuals to healthcare, Federal benefits, and community resources. Skilled in outreach, advocacy, and care coordination to reduce barriers and improve health outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Special Project Manger

Cuyahoga County
10.2024 - Current
  • Analyzed customer feedback to identify trends and recommend actionable solutions for service enhancement.
  • Assisted 12 clients daily in navigating and securing Federal benefits (Medicaid, Medicare, SNAP, food support, and housing assistance) by providing eligibility screening, application support, and ongoing case management to ensure access to critical resource
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Public Service Fellow

Cleveland Foundation
08.2023 - 10.2024
  • Reviewed 3 funding proposals, aiding in allocation of decisions, resulting in strategic resource distribution and increased project success rates.
  • Initiated the creation of a new county position by meticulously documenting constituent interactions. This systematic approach ensured prompt issue resolution and improved government-citizen engagement, resulting in heightened satisfaction and streamlined resolution of community concerns.
  • Ensured adherence to County Biennial Budget objectives through rigorous research and monitoring, effectively representing Cuyahoga County interests.
  • Collaborated with the County Senior Advisor to develop and analyze various Excel documents, facilitating data-driven decision-making and operational efficiency.
  • Orchestrated comprehensive database organization of County contracts, identifying community needs and streamlining resource allocation processes.

Lead

AmeriCorp
07.2016 - 06.2023
    • Developed and executed dynamic lesson plans targeting ELA, Math, and SEL, fostering both personal and academic growth. Achieved over 900 minutes of intervention by year-end, positively impacting student progress.
    • Mentored 6 AmeriCorps members on City Year core values, imparting effective instructional strategies for scholar interventions and enhancing their professional development.
    • Facilitated the academic advancement of grade 3 and 5 scholars, collaborating with partner teachers to elevate their performance. Resulted in a minimum 5-point increase in average test scores and attainment of individualized goals.

Shift Leader Manager

Save A Lot Grocery Store
06.2016 - 07.2023
    • Collaborated with managers to deliver exceptional customer service, contributing to maintaining the store's competitive position within the district. Achieved a top 5 ranking in 2018, showcasing outstanding performance and customer satisfaction.
    • Proactively resolved customer complaints and issues, offering thoughtful solutions to ensure ongoing customer satisfaction. By addressing concerns promptly and professionally, contributed to maintaining a positive shopping experience and fostering customer loyalty.

Education

Bachelor of Arts - Political Science

Miami University
Oxford, OH
05.2021

Skills

  • Project tracking
  • Team collaboration
  • Client rapport
  • Staff training and motivation

Certification

  • Youth and Adult Mental Health First Aid USA
  • Yellow Belt - Cuyahoga County, Innovation Academy

Timeline

Special Project Manger

Cuyahoga County
10.2024 - Current

Public Service Fellow

Cleveland Foundation
08.2023 - 10.2024

Lead

AmeriCorp
07.2016 - 06.2023

Shift Leader Manager

Save A Lot Grocery Store
06.2016 - 07.2023

Bachelor of Arts - Political Science

Miami University

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