Lashawn Jefferson
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Police & Fire Federal Credit Union
05.2023 - 01.2024
- Assisted members with debt cancellation and provided information on how to correct debt and improve credit score
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Changed debit card pins and reissue new debit and credit cards
- Paid off loans, credit cards, moved or transfer funds, started and process wires.
Bank Teller
Wells Fargo
11.2021 - 11.2022
- Provided customers with customer support and an outstanding resolution over the phone
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assuring the customers they have 100% of my attention and that they are always my priority.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Administrative Assistant
Cancer Treatment Centers Of America
03.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cashier
Colligas Family Shoprite
05.2019 - 12.2019
- Properly operate a cash register
- Excellent customer service and greeting customers
- Stock store shelves when needed
- Took on a leadership role training new hires on the register and assisting them as needed
- Bagged customers' groceries with care and with proper paper and plastic.
Education
High School Diploma -
Parkway Center City MC
Philadelphia, PA06.2018
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Team Leadership
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Microsoft applications proficiency
- Sales expertise
- Strategic Planning
- Systems and software expertise
- Strong Communication and Interpersonal Skills
Timeline
Sales Representative
Police & Fire Federal Credit Union
05.2023 - 01.2024
Bank Teller
Wells Fargo
11.2021 - 11.2022
Cashier
Colligas Family Shoprite
05.2019 - 12.2019
Administrative Assistant
Cancer Treatment Centers Of America
03.2017 - 12.2020
High School Diploma -
Parkway Center City MC
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