LaShawn Kidd
Assistant Manager
Dayton,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Octapharma Plasma Center
Dayton, OH
09.2022 - Current
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified accuracy of patient information in medical records.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Tested data prediction algorithms based on historical data.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Followed detailed instructions to accurately produce complex components.
Advanced Medical Support Assistant
Dayton Veterans Affair Medical Center
Dayton, OH
08.2021 - 12.2022
- Collaborates in a coordinated interdisciplinary care delivery model with triage registered nurses to deliver patient care using telephone communications and electronic data entry
- Ensures understanding and execution of VA best practices regarding patient care, patient safety, document management, and data security
- Demonstrates excellent customer service skills to meet clinical and administrative veteran care needs
- Verified and updated clinical records.
- Prepared labs and other routine examinations.
- Scheduled appointments for patients at Business Name.
- Interviewed patients to verify and update clinical and demographic records.
- Used Software to maintain and record patient data and generate reports.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Hospitalist Patient Care Management
Miami Valley Hospital
Dayton, OH
10.2019 - 09.2022
- Manages schedules and medical records for PACU patients campus-wide
- Communicates with practice managers and medical director concerning daily operations
- Coordinates admission of patients and prepares accurate documentation to facilitate patient care
- Develops workflow procedures to provide thorough, organized discharge plans to patients in accordance with physician’s and advanced care practitioner’s orders
- Maintain confidentiality of all PHI information in compliance with HIPPA, federal and state regulations, and laws
- Delivered high-quality care to Type patients in hospital facility.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Utilized data visualization tools to effectively communicate business insights.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Optimized data access and storage to improve performance of analytics systems.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in training new staff on medical record processing and filing procedures.
EKG Technician
12.2016 - 11.2019
- Developed and managed campus-wide schedule for EKG tests throughout 12-hour shift
- Communicated directly with physicians and nurses concerning inpatient and outpatient orders
- Counseled patients and families on the process of EKG testing
- Performed a range of tests including event monitoring, Holter monitoring, stress tests, and sonograms
Patient Care Assistant and Health Unit Medical Clerk
03.2015 - 12.2016
- Efficiently performed essential patient care procedures including taking vitals, collecting specimens, performing catheterization, and assisting patients with eating, personal hygiene, and grooming
- Documented and managed all notes related to patient care and submitted timely, accurate updates
- Prepared patient treatment charts and scheduled appointments for 50+ patients each day
State Tested Nurse Aide
01.2014 - 03.2015
- Provided thorough, compassionate care for 8+ patients each day
- Performed catheter care and colostomy care, took vital signs, and assisted patients with activities of daily living activities including bathing, dressing, eating, grooming, and hygiene
- Trained other STNAs to comply with best practices regarding safety and patient care
Home Health Aide
Bluegreen Home Health and Private
Dayton, OH
12.2013 - 02.2015
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Administered medications in accordance with doctor's instructions.
State Tested Nurse Aide
Englewood Manor Nursing Home
Dayton, OH
08.2013 - 12.2013
- Ensured the health, comfort, and safety of 10+ patients per day by administering prescribed medications, changing bandages, collecting specimens, and assisting with walking, toileting, etc.
Education
STNA - Certified Nursing Assistant
DenMar Career Based Training
Dayton, OH 06.2013 - 07.2013
Skills
Proficient inOperating Electronic Health Record Systems including Epic, Cerner, Allscript, Cisco Finesse, CPRSVista schedule, GUIAdvanced skills in Technical Reference Model (TRM) , Sharepoint, Microsoft Word, Excel, PowerPoint, andOutlook
Community integration
Community integration
Clinical quality program standards
Progress documentation
Care plan assessment
State regulations knowledge
Patient care
Case management
Medication Administration
Data Entry
Active Listening
First Aid/CPR
Attention to Detail
Organization and Time Management
Multitasking Abilities
Planning and Coordination
MS Office
Self-Motivated
Billing and coding
[Type] Software Proficiency
Certification
Preceptor Certification 2016 – Present
Timeline
Assistant Manager
Octapharma Plasma Center
09.2022 - Current
Advanced Medical Support Assistant
Dayton Veterans Affair Medical Center
08.2021 - 12.2022
Hospitalist Patient Care Management
Miami Valley Hospital
10.2019 - 09.2022
EKG Technician
12.2016 - 11.2019
Patient Care Assistant and Health Unit Medical Clerk
03.2015 - 12.2016
State Tested Nurse Aide
01.2014 - 03.2015
Home Health Aide
Bluegreen Home Health and Private
12.2013 - 02.2015
State Tested Nurse Aide
Englewood Manor Nursing Home
08.2013 - 12.2013
STNA - Certified Nursing Assistant
DenMar Career Based Training
06.2013 - 07.2013