Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Lashawn Lively

New Caney

Summary

Dynamic and goal-oriented professional with extensive experience as a Funeral Director at Woodlawn Funeral, Cemetery & Cremation. Proven ability to build strong relationships and provide exceptional customer service, enhancing client satisfaction. Skilled in conflict resolution and managing sensitive situations, ensuring a compassionate approach during challenging times.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Aaron's Sales and Lease
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Mail Handler

United States Postal Service Career
03.2020 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.

Funeral Director

Woodlawn Funeral, Cemetery & Cremation
08.2012 - Current
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Counseled bereaved individuals, offering emotional support during challenging times.

Funeral Director

Journet & Bolden Funeral Home Funeral Home
03.2006 - 07.2010
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Performed embalming procedures and updated case study reports.

Funeral Director

Fletcher's Funeral Home
05.2003 - 03.2005
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Secured and filed burial permits and made funeral arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.

Education

Associate of Science - Criminal Justice

University of Phoenix
Tempe, AZ

No Degree - Funeral Directing

Commonwealth Institute of Funeral Service
Houston, TX

Diploma

Westgate High School
New Iberia, LA
05.2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Strategic planning

Accomplishments

National Honors Society

Affiliations

NAACP

Timeline

Mail Handler

United States Postal Service Career
03.2020 - Current

Funeral Director

Woodlawn Funeral, Cemetery & Cremation
08.2012 - Current

Funeral Director

Journet & Bolden Funeral Home Funeral Home
03.2006 - 07.2010

Funeral Director

Fletcher's Funeral Home
05.2003 - 03.2005

Sales Associate

Aaron's Sales and Lease

Associate of Science - Criminal Justice

University of Phoenix

No Degree - Funeral Directing

Commonwealth Institute of Funeral Service

Diploma

Westgate High School

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Lashawn Lively