Lashawn Mayes
Aurora,CO
Summary
I’m a dynamic and personable customer service professional with a passion for building relationships, driving sales growth, and continuously learning new things. I take pride in being super responsible and love helping people by creating a positive, welcoming environment. Resilient and adaptable, I’m always ready to think on my feet and tackle challenges head-on. Going above and beyond to exceed customer expectations comes naturally to me, and I’m committed to delivering exceptional service while always looking for opportunities to grow and improve both personally and professionally.
Overview
3
3
years of professional experience
Work History
Dunkin Shift Lead
Jeremy
05.2024 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- With extensive experience in customer service, I am skilled at providing prompt and effective solutions while maintaining a positive and empathetic attitude. I thrive in fast-paced environments, consistently exceeding customer expectations.
Primrose Preschool Teacher
Sarah
05.2024 - 08.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Five Guys Crew Member
Kendrah
07.2022 - 04.2024
- Worked front counter, cashier, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Science - Psychology
Xavier University of Louisiana
New Orleans, LA05-2028
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff motivation
- Crew coordination
- Conflict management
- Daily reporting
- Shift leadership
- Problem-solving
- Customer service management
Timeline
Dunkin Shift Lead
Jeremy
05.2024 - 03.2025
Primrose Preschool Teacher
Sarah
05.2024 - 08.2024
Five Guys Crew Member
Kendrah
07.2022 - 04.2024
Associate of Science - Psychology
Xavier University of Louisiana
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