Summary
Overview
Work History
Education
Skills
Timeline
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LaShawn McClam

Hyattsville,MD

Summary

Customer-focused Administrate Clerk with more than 10 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

12
12
years of professional experience

Work History

Mail Processing Clerk

United Postal Service
12.2021 - Current
  • Used automated mail processing equipment to sort and collate mail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Checked parcels were securely sealed to eliminate losses.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Set up automated mail-processing systems to maintain smooth sorting operations.

Reservation Agent

Metro Access
05.2020 - 07.2022
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Handled billing information over phone.
  • Maintained awareness of types of rooms available in different resort locations.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Dietary Aide

Bridgepoint Active Healthcare
07.2019 - 06.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Administrative Assistant

Returning Citizens United
09.2011 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

High School Diploma -

The New School For Enterprise A Development PCS
Washington, DC
06.2005

Skills

  • Office Administration
  • Procedure Development
  • Policy and Procedure Modification
  • Database Administration
  • Appointment Scheduling
  • Data Collection
  • Account Updating
  • Problem Resolution
  • Clerical Support
  • Office Equipment Proficiency
  • Critical Thinking
  • Billing and Invoicing

Timeline

Mail Processing Clerk

United Postal Service
12.2021 - Current

Reservation Agent

Metro Access
05.2020 - 07.2022

Dietary Aide

Bridgepoint Active Healthcare
07.2019 - 06.2020

Administrative Assistant

Returning Citizens United
09.2011 - 04.2019

High School Diploma -

The New School For Enterprise A Development PCS

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LaShawn McClam