LASHAWN MCCLAM
Washington,DC
Summary
Experienced Administrative Clerk with over 10 years of expertise in dynamic, high-volume environments. Seeking to transition into a technology-driven leadership role. Skilled in optimizing office processes, leveraging database systems, and enhancing customer and team interactions. Strong organizational, analytical, and problem-solving abilities with a focus on driving operational efficiency. Proven track record in building positive relationships, leading collaborative teams, and developing solutions that meet both business and customer needs. Passionate about using technology and people-centered approaches to streamline workflows, enhance service delivery, and support organizational growth. Ready to advance into a leadership position within the tech or administrative sectors to enable and enhance organizational and personal growth.
Overview
11
11
years of professional experience
Work History
Reservation Agent
MV Transportation/Metro Access
05.2020 - 07.2022
- Addressed customer inquiries and provided relevant information.
- Offered advice on availability, pricing, and bookings to customers.
- Leverage active listening and interpersonal skills to address problems.
- Efficiently managed reservations alongside front desk staff to maintain full occupancy.
- Closed and managed reservation calls to increase bookings.
- Processed billing details and ensured customer awareness of services.
PSE Mail Processing Clerk
United States Postal Service
12.2021 - 04.2022
- Streamlined mail sorting through the use of automated equipment.
- Ensured seamless sorting operations, maintaining high accuracy in mail distribution.
- Ensured correct postal charges through precise weighing of letters and parcels.
- Routed incoming mail to appropriate sections.
- Guarantee accurate labeling to ensure dependable delivery.
- Logged incoming and outgoing mail with precision.
- Managed entire mailing process with thorough and accurate records.
- Devised methods to enhance mail sorting efficiency.
Clerk
BridgePoint Hospital
07.2019 - 06.2020
- Executed timely service of meals following nutrition plans for residents.
- Implemented strict sanitation practices across food preparation and serving zones.
- Prepared tray and table arrangements, including all essential items.
- Followed all food safety guidelines to guarantee safe meal handling and transportation.
- Demonstrated empathy and patience consistently with patients under pressure.
- Showed flexibility in responding to changes in dietary requirements.
- Increased operational efficiency by working closely with dietitians and chefs to adjust meals.
- Printed menus, tray tickets, tallies and nourishment labels.
- Boosted precision of patient records through meticulous updates to dietary information.
- Ensured timely delivery of dietary supplements to the nursing station for designated residents.
- Enhanced departmental efficiency through proficient time management.
- Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
- Fostered a positive work environment while ensuring efficient operations during busy meal times.
- Screened and monitored patients' nutritional risk status.
Administrative Assistant
Returning Citizens United
09.2011 - 04.2019
- Managed multi-line phone system, routed calls, and greeted visitors
- Managed office supply stock levels.
- Maintained effective filing systems to enhance document organization efficiency.
- Organized staff meetings, client appointments, and conference calls.
- Established and sustained robust customer databases for effective reporting.
- Aided in creating and applying new administrative procedures.
Education
High School Diploma -
The New School For Enterprise A Development PCS
Washington, DC06.2005
Skills
- Development of Office Procedures
- Policy and Procedure Modification
- Database Management
- Efficient Appointment Coordination
- Data Acquisition Techniques
- Account Management
- Problem Resolution
- Administrative Support
- Office Equipment Proficiency
- Analytical Problem Solving
- Payment Processing
- Phone etiquette
- Customer engagement
- Reservation software
- Call control
- Telephone reception
- Telephone reservations
- Hotel accomodations
- Record preparation
- Schedule maintenance
- Customer reservations
- Problem-solving
- Data entry
- Phone and email etiquette
- Payment processing
- Active listening
- Customer service
- Detail-oriented
- Microsoft office
- Accommodation planning
- Relationship building
- Documentation
- Development of Office Procedures
- Reservation confirmation
- Decision-making
- Staff training
- Critical thinking
- Passenger assistance
- Creative thinking
- Team leadership
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
Additional Information
Studying for CompTia A+ Certification.
Timeline
PSE Mail Processing Clerk
United States Postal Service
12.2021 - 04.2022
Reservation Agent
MV Transportation/Metro Access
05.2020 - 07.2022
Clerk
BridgePoint Hospital
07.2019 - 06.2020
Administrative Assistant
Returning Citizens United
09.2011 - 04.2019
High School Diploma -
The New School For Enterprise A Development PCS
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