Lashawn Nelson
Lead ramp agent
Little Rock,Little Rock Arkansas 72202
Summary
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Critical thinking employee with excellent time management skills. Dedicated problem-solver adapt at remaining calm under pressure. Effective Ramp Agent using top-notch skills in ramp and customer service skills.
Overview
5
5
years of professional experience
Work History
Lead Agent
unifi avation
Little Rock, AR
03.2019 - Current
- Performed daily aircraft servicing duties such as fueling, de-icing, and lavatory services.
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Conducted preflight inspections on aircrafts to identify any maintenance or repair needs.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Assisted passengers with boarding and deboarding flights in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records pertaining to flight schedules, crew manifest information and passenger counts.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Supervised ground staff activities during their shift including breaks and meal times.
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Interfaced with airport authorities concerning operational issues such as airfield closures or delays due to inclement weather.
- Responsible for maintaining cleanliness standards within the work area according to company policies.
- Provided assistance to disabled passengers requiring special attention or wheelchair service.
- Utilized specialized equipment such as forklifts, belt loaders and tuggers safely while performing job duties.
- Collaborated with airline personnel regarding changes in departure times or gate assignments.
- Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Operated equipment to support on-ground operations in between flights.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collected, sorted and checked baggage tags against flight lists.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Conducted daily safety inspections of ground service equipment.
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Performed a variety of duties related to the servicing of aircraft such as fueling, lavatory servicing, water servicing and de-icing.
- Assisted in directing ground support equipment operators while they maneuver aircraft within limited areas on the airfield or ramps.
- Monitored the condition of ground support vehicles including brakes, tires, engines.
- Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
- Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
Education
Bachelor of Applied Arts And Science - Psychology
University of Arkansas At Little Rock
Little Rock, AR11-2017
Skills
- Load Planning
- Incident Reporting
- Crew assistance
- Baggage Management
- Ramp Checklist Completion
- Aircraft Safety Checks
- Weight and Balance Determination
- Arrival/departure procedures
- Heavy Lifting
- Safety Procedures
- Security processes
- Team Leadership
- Aircraft refueling
- Load Planning Communication
- Baggage oversight
- Ground Support Services
- Problem-Solving
- Special needs travelers
- Security awareness
- Dependable and Responsible
- Crew Operation Improvement
- Ramp Security
- Vehicle operation
- Corporate policies
- Customer Service
- Aircraft Tug Operation
- Loading and unloading
- New Agent Training
- Safety Procedures Compliance
- Passenger Assistance
Timeline
Lead Agent
unifi avation
03.2019 - Current
Bachelor of Applied Arts And Science - Psychology
University of Arkansas At Little Rock
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