LaShawn Nevels
Akron,OH
Summary
Highly trained individual with excellent customer service skills seeking employment as a professional with advancement opportunities. Bringing to your company great organization skills, clinical skills, customer service and consistency. I am a person who is motivated and know how to motivate others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Summa Health Medical Group Neuroscience
03.2021 - Current
- An office coordinator oversees the office environment, manages office tasks and communications, and assists upper management with key functions
- Also assists physicians and nurse practitioners with patient care.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated luncheons with Pharmaceutical Representatives.
- Aided with prescription refill requests.
- Trained all new employees on records management system.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reviewed and sent medical records to other physicians upon request.
Medical Assistant
Summa Health Medical Group Endocrinology
08.2015 - 02.2021
- Triaged patients, took vital signs, and assisted with every area of patient care
- Assisted patients with walking, transfer, exam prep and all other needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Obtained all prescribed laboratory testing.
- Ordered and prepared reagents and supplies.
Education
AS - Medical Assisting
Herzing University
10.2009
Skills
- Epic
- Medical Office Experience
- Computer Operation
- Anatomy Knowledge
- Hospital Experience
- Insurance Verification
- Clerical Experience
- Medical Terminology
- Office Management
- Physiology Knowledge
- HIPAA
- Computer Skills
- Phone Etiquette
- Demographics Information
- Patient Information Collection
- Benefits Verifications
- Critical Thinking
- Compassionate Communication
- Reminder Calls
- Supervising Investigations
- Clerical Support
- Patient Care Advocacy
- Follow-Up Skills
- Reading Comprehension
- Office Supplies and Inventory
- Payment Processing
- Customer Service
- Complex Problem-Solving
- Satisfaction Surveys
- Professional Relationships
- Office Procedures Understanding
- Proper Waste Disposal
- Understanding of Medical Ethics
- Customer Inquiries
- Sales Representative Scheduling
- Knowledge of HIPAA Regulations
- Diagnostic Codes
- Monthly Inventory
- Greeting Visitors
- Appointment Setting
- Chart Updates
- Microsoft Office
- Quality Patient Care
Certification
Experience Administering Injections (10+ years)
Patient Care (10+ years)
Vital Signs (10+ years)
Phlebotomy (6 years)
EMR Systems (10+ years)
Laboratory Experience (6 years)
Triage (9 years)
Medical Records (10+ years)
Venipuncture (6 years)
Medical Scheduling (10+ years)
Transcription (10+ years)
Timeline
Medical Office Coordinator
Summa Health Medical Group Neuroscience
03.2021 - Current
Medical Assistant
Summa Health Medical Group Endocrinology
08.2015 - 02.2021
AS - Medical Assisting
Herzing University
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