Lashawn Pierre
Brooklyn,NY
Summary
Dynamic leader with proven expertise in store operations and team management, honed at J. Crew. Excelled in hiring, training, and elevating customer experience, achieving a 20% reduction in turnover. Skilled in problem-solving and staff management, adept at driving sales and meeting performance targets through effective strategies and high standards of customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Associate Store Manager
J. Crew
10.2022 - Current
- Assist the Store Manager with recruiting store associates and maintaining a pool of potential candidates by hiring seasonal and permanent part-time associates
- Streamlined the onboarding process for new associates, creating a structured training program that improved employee engagement and reduced time to productivity by 20%
- Managed payroll operations for the retail store, ensuring accurate and timely processing of employee wages, resulting in a 100% compliance rate with labor regulations and zero payroll discrepancies
- Work with the Store Manager to mentor and coach a small group of five retail associates to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole
- Analyze sales data and key performances indicators to identify areas of improvement and develop actions plans to achieve sales goal
- Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment to optimize product availability
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Acting Store Director
J. Crew
11.2023 - 04.2024
- Address and resolve employee issues and conflicts effectively
- Oversaw store operations and human resources functions, including talent acquisition, employee development, and performance management, resulting in a 15% increase in team productivity and a 20% reduction in turnover
- Lead, motivate, and manage store staff, including hiring, training, and performance evaluations
- Ensure high standards of customer service and satisfaction are consistently met
- Drive store sales and meet performance targets through effective management and promotional activities
Assistant Manager
J. Crew
10.2019 - 01.2022
- Supervised associates during floor shifts by zoning associates in specific selling zones and scheduling meal breaks according to the schedule
- Solved customer service issues by understanding the customer frustration and finding a solution to their problem
- Trained new associates with skills they can apply on the job, such as, register training and how to make connections with customer
Intern
Professional Performing Arts School
01.2021 - 06.2022
- Assisted school counselors in providing individuals and group counseling sessions to students
- Conducted intake interviews and assessments to identify students’ needs and develop appropriate counseling plans
- Facilitated small group sessions on topics such as study skills, stress management, and conflict resolution
- Collaborated with teachers and parents to implement behavioral and academic interventions for students
- Taught a SEL (social emotion learning) class to sixth graders including various topics such as self-awareness, emotional-awareness, mindfulness, and communication skills
Intern
Excel Academy North
01.2017 - 06.2017
- Assisted in organizing and facilitating educational and recreational activities for program participants
- Actively listened to participants’ concerns and provided emotional support and guidance when needed
- Collaborated with other volunteers and staff members to create a safe and supportive environment for program participants
Education
Master’s degree - School Counseling
Fordham University, Graduate School of Education
New York, NY05.2022
Bachelor of Arts - Psychology
Temple University, College of Liberal Arts
Philadelphia, PA05.2017
Skills
- Store operations
- Hiring and Training
- Team Management
- Staff Management
- Customer Service
- Problem-Solving
- Time Management
- Customer experience
Professional Development
- DASA: Dignity for All Students Act Workshop
- SAVE: School Violence Prevention and Intervention
- CAIR: Child Abuse Identification and Reporting
Timeline
Acting Store Director
J. Crew
11.2023 - 04.2024
Associate Store Manager
J. Crew
10.2022 - Current
Intern
Professional Performing Arts School
01.2021 - 06.2022
Assistant Manager
J. Crew
10.2019 - 01.2022
Intern
Excel Academy North
01.2017 - 06.2017
Bachelor of Arts - Psychology
Temple University, College of Liberal Arts
Master’s degree - School Counseling
Fordham University, Graduate School of Education
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