LASHAWN RICHARDSON
Charlotte
Summary
Dedicated Event Manager with 7 years of experience in the hospitality industry, specializing in event planning, client relations, and operational execution. Proven ability to manage complex logistics and deliver exceptional guest experiences, achieving a 96.8% event satisfaction score in 2025. Recognized for strong leadership, adaptability, and a commitment to exceeding client expectations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Event Manager
Charlotte Marriott City Center
06.2024 - Current
- Served as the primary point of contact for clients from the pre-planning phase through event completion, ensuring a seamless guest experience.
- Created and managed Banquet Event Orders and event diagrams for client review and approval.
- Coordinated with departments by developing group cover sheets to ensure operational readiness for arrivals and events.
- Monitored group projections and conducted room block audits during scrub meetings to maintain forecasting accuracy and maximize inventory utilization.
- Managed groups of up to 200 attendees, overseeing room blocks, meeting space, and event logistics.
- Managed group billing processes, maintaining accuracy and timely reconciliation of accounts.
- Trained and mentored Group Housing Coordinators and Event Coordinators on departmental procedures and best practices.
Event Coordinator
Marriott Charlotte Southpark
Charlotte, NC
11.2022 - 06.2024
- Serves as the main liaison for guests coordinating and participating in small meetings, In-house meetings and rooms-only groups.
- Creates and establishes group room blocks to accommodate event attendees efficiently.
- Generates and analyzes reports such as event order distribution and event reports.
- Serves as primary support for the Event Manager at Marriott and secondary support for Event Managers at Renaissance and AC Hotel managing room adjustments as needed.
- Facilitate effective communication of client requirements to relevant departments with cover sheets.
- Guarantees precise billing by conducting thorough reviews with clients before finalizing invoices.
- Engage in cross-complex administration and coordination by providing rooming lists and additional requests for clients.
Rooms Controller
Renaissance Charlotte Southpark
Charlotte, NC
03.2021 - 11.2022
- Assigned guests to their designated room types, ensuring accuracy and satisfaction.
- Maintained balance in daily room inventory to optimize occupancy and revenue.
- Oversaw special package arrangements to enhance guest experiences.
- Collaborated closely with the revenue management team to execute effective revenue strategies and maximize profitability.
- Facilitated guest room amenities and delivery for VIPs and High Elite Members.
- Verify that rates align with market codes and record any exceptions.
Guest Experience Expert
North Charleston Marriott
North Charleston, SC
12.2018 - 03.2021
- Facilitated seamless check-in and check-out experiences for guests, ensuring efficiency and satisfaction welcoming over 100 guests daily.
- Executed daily reports accurately and promptly to maintain operational transparency.
- Resolved guest concerns effectively by identifying and implementing appropriate solutions.
- Collaborated with various departments to guarantee all guest requirements were addressed promptly.
- Offered guests information about the hotel and its surroundings, staying informed about local attractions.
Skills
- Active Listening
- Reliable
- Customer and Personal Service
- Accurate record keeping
- Organization
- Proficient use of the following systems
- Full-service property management system (FSPMS)
- MARSHA
- CI-TY
- Delphi Diagramming
- Ondemand
Timeline
Event Manager
Charlotte Marriott City Center
06.2024 - Current
Event Coordinator
Marriott Charlotte Southpark
11.2022 - 06.2024
Rooms Controller
Renaissance Charlotte Southpark
03.2021 - 11.2022
Guest Experience Expert
North Charleston Marriott
12.2018 - 03.2021