Summary
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

LaShawn Ruffin

Call Center Agent
Fort Worth,TX

Summary

Organized Call Center Agent offering 3-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Gifted Sous Chef with undeniable talents in developing menus to draw in clientele. Passionate individual creating healthy dishes made with locally grown ingredients. Ready for new challenge creating tasty meals for successful establishment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Competent Special Education Paraprofessional offering wealth of experience in small group instruction with children of diverse ages. Passionate about education with desire to work with students across levels. Understands importance of teaching solid study habits for testing success.

Work History

Call Center Agent

Teleperformance USA
Fort Worth, TX
10.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers by answering questions and responding to inquiries.
  • Maintained and managed customer files and databases.
  • Responded to customer comments and questions via LiveChat during shifts.

Team Lead

At&T Cowboy Stadium
Arlington, Texas
06.2019 - Current
  • Reported on updates to project specifications and progress.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Daycare Teacher

International Kids Academy
Fort Worth, TX
10.2021 - 11.2022
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Allowed for ample outdoor recreation time to support physical development.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Promoted sensory development by providing access to different textures.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.

Special Education Teacher Assistant

Fort Worth ISD
Fort Worth, Texas
08.2018 - 11.2022
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Provided support to help students with special needs learn and grow.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Helped classroom teachers achieve instructional objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Provided mobility and personal care support to students with physical limitations.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Oversaw class of students in absence of instructor.
  • Administered tests to class and graded papers.
  • Interacted physically and verbally with students throughout each day.

Gate Agent

Spirit Airlines Inc.
Fort Worth, TX
10.2019 - 12.2021
  • Sold, printed and reissued available tickets to customers at check-in.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Frequently reviewed security cameras and reported security breaches to management.
  • Monitored gate areas and addressed security situations with management.
  • Disbursed and recorded appropriate gate passes.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Warehouse Packer

Amazon
Fort Worth, TX
09.2017 - 12.2021
  • Created shipping labels to complete daily order processing.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Organized items on racks, shelves and bins to maintain established order.
  • Packed, weighed and shipped items per customer specifications.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Transported shipments from warehouse to trucks using forklifts.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Labeled and shrink-wrapped pallets for shipment.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Received new stock and input values into computer system.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Picked and packed order items.

Caregiver

OVERTURE
Fort Worth, TX
03.2018 - 11.2021
  • Maintained frequent supervision of residents unable to call for assistance.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Security Officer

National Security & Protective Services
Fort Worth, TX
01.2020 - 07.2021
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Monitored central alarm systems for fire, intrusion and duress alarms.
  • Reported suspicious activities and persons to law enforcement.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Shift Leader

El Pollo Loco
Fort Worth, TX
01.2016 - 12.2019
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Aligned seasonal promotions with ingredient availability to maximize profits.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Cooked memorable dishes that brought new customers into establishment.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Education

High School Diploma -

Trimble Technical High School
Fort Worth, TX
08.2013 - 06.2017

Cosmetology - Cosmetology

Ogle School of Hair Skin Nails - Hurst
Hurst, TX
11.2020 - 04.2021

Skills

    Documentation and reporting

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Timeline

Call Center Agent

Teleperformance USA
10.2022 - Current

Daycare Teacher

International Kids Academy
10.2021 - 11.2022

Cosmetology - Cosmetology

Ogle School of Hair Skin Nails - Hurst
11.2020 - 04.2021

Security Officer

National Security & Protective Services
01.2020 - 07.2021

Gate Agent

Spirit Airlines Inc.
10.2019 - 12.2021

Team Lead

At&T Cowboy Stadium
06.2019 - Current

Special Education Teacher Assistant

Fort Worth ISD
08.2018 - 11.2022

Caregiver

OVERTURE
03.2018 - 11.2021

Warehouse Packer

Amazon
09.2017 - 12.2021

Shift Leader

El Pollo Loco
01.2016 - 12.2019

High School Diploma -

Trimble Technical High School
08.2013 - 06.2017

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LaShawn RuffinCall Center Agent